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Kudos0

incorrect rating "This site has not been tested"- its been safe for 2 years

Hi, My site now has an untested rating. It reads, “This site has not been tested”.It also says, “Domain Validated SSL No information about the site has been validated. Your data is protected, but providing personal and financial information is not recommended”. MY site is secure HTTPS SSL/TLS secured. I have had a marked safe for over 2 years, but he same thing happened last year, with no explanation. I was very appreciative that when the incorrect untested rating happened last year, it was fixed quickly and hope for the same great customer service that Norton usually provides.

I thank you in advance.

 Site www.Earthsnaturalartandjewelry.com

Replies

Kudos0

Re: incorrect rating "This site has not been tested"- its been safe for 2 years

Kudos0

Re: incorrect rating "This site has not been tested"- its been safe for 2 years

Its still gray- I replied the last reply I received saying it was fixed but since that thread is marked solved Im worried it will be overlooked. 

Im very disappointed as I thought this was fixed, having an untested rating is affecting my website views, its important its actually fixed this time. PLEASE 

Screenshot attached... 

Kudos0

Re: incorrect rating "This site has not been tested"- its been safe for 2 years

Hello jena

I will notify the Safe Web Team that your site still shows as untested and should be Green OK.

Please stay tuned to this thread for another response from the Safe Web Team hopefully on Sunday or Monday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.20.1.69. Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: incorrect rating "This site has not been tested"- its been safe for 2 years

ok, thanks, this is a big problem for me and my business and the fact that it keeps happening for no reason is very disheartening. 

Have a good weekend.  

Kudos0

Re: incorrect rating "This site has not been tested"- its been safe for 2 years

Hello, What do I need to do to fix this my incorrect untested rating? Its been going on for weeks now. This is effecting traffic to my site, less traffic = less money. Norton has incorrectly labeled my site untested with this message "Domain Validated SSL No information about the site has been validated. Your data is protected, but providing personal and financial information is not recommended". I have been listed safe/green for 3 years now, Nothing on my end has changed, I verified everything with wix. How long is this going to continue? 

PLEASE FIX THIS or let me know why my site have been changed from SAFE to untested.  

Thank you in advance.

Jena  

Kudos0

Re: incorrect rating "This site has not been tested"- its been safe for 2 years

Hello jena

I'm sorry that the Safe Web Team hasn't responded yet. I have quite a few messages which haven't been picked up yet. In your other thread that you had first posted in, Cops did say that your site has been rated as Green OK. However the link he posted doesn't show that I realize. I don't know just when they will get to my other messages which includes my previous message to them. There is nothing that you need to do to fix your site. It's a matter for the Team to fix the site report so that it shows that the rating needs to be changed back to the Green OK again. The Safe Web Team will get to it as soon as they can.

The Domain validation has to do with you getting a paid or free certificate that shows it has been validated.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.20.1.69. Core Firmware 288 Android App 2.23 Chrome latest version.