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Kudos0

Incorrect transfer of user name

I've noticed that one of my log in's that includes a \, when it is entered on the user name field it is completely omitted e.g. Instead of appearing as ***\***** it actually appears as ********. I don't have a choice on the format of this user name as it is dictated by my work. This only happens on my iPhone 5 the PC version works fine. I'm using version 2.5.14. Thanks

Replies

Kudos0

Re: Incorrect transfer of user name

Correction to the above post - Identity Safe does also exhibit the same problem on my PC, whereas it worked fine before upgrading to the online "Vault".
Kudos0

Re: Incorrect transfer of user name

Hi,

I have tried to reproduce this with a fake account.

I created the user name as Rhonda/Leopold.

I am not seeing it as *******.  I see it as it is Rhonda/Leopold.

It also filled this way on the account website I used.

Can you give some additional detail like when you show it in log in assistant is it correct?

Is it getting stripped out?

When you go into settings is it still there?

Did you mobile device version strip it out and override the original user name stored online?

Thanks,

Rhonda Leopold

Program Manager- Identity Safe Mobile Edition

Kudos0

Re: Incorrect transfer of user name

Hi,

In answer to your questions:-

when you show it in log in assistant is it correct? - YES
Is it getting stripped out? - YES
When you go into settings is it still there? - YES
Did you mobile device version strip it out and override the original user name stored online? - YES

When I tried earlier the log in was show correctly, but on clicking on "connect" I was offered two versions of the user name, one with the \, one without. No matter which is selected the user name is displayed without a \ on the log on page.
Regards
Eric
Kudos0

Re: Incorrect transfer of user name

Hi,

QA have reproduced this on iPhone 5.  I know you said the iPad mini, but they are seeing the same behavior on the iPhone. 

It is logged to be fixed, but it could be a few months until our next release.

If you want to check status, you can come back here and reference ID 3240936

Apologies for the inconvenience!

Rhonda Leopold

Program Manager- IDSafe Mobile Edition.