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Kudos1 Stats

indentity safe wallet enters wrong address

I have several credit cards in my identity safe wallet, some for work and some for home. When I select my work credit card to make a purchase Norton enters the correct card number but enters my home address which I then have to delete and retype into the form. this happened in the previous version of identity safe as well and I was hoping upgrading to the new version might solve the problem. alas it has not. all it has done is remove the security code field which is also very annoying and means I have to go and retrieve my card to find the security code rather than have it auto filled. That was the whole purpose of having identity safe in the first place - so I did not have to keep going to get my card,. why can't this be an option? I have now resorted to putting the security code in the notes field which is probably less secure and much more annoying to get at,  but at least I have it to hand. I just wish identity safe would fill in the correct details for the card selected.

also the fill assistant lists addresses under the name I select when entering cards in the wallet (eg Philip work debit card) but only lists the actual payment cards by the long number on the card so I don't know which card is which. What is the purpose of assigning easily recognised names to cards itf fill assistant then ignores them and just lists the numbers. Do you remember the long numbers on your cards when you have a dozen of them?

Philip

Replies

Kudos0

Re: indentity safe wallet enters wrong address

Hello Philip

I can answer one part of your issues. The security code space was removed for security reasons. It's much safer to have the card in hand, than risk having it on the same page and possibly have someone see that number. I realize that can become difficult when you have several different cards. Perhaps it would be easier for you if you got one of those plastic large card holders, then you just have to pick the right card out of the plastic holder. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: indentity safe wallet enters wrong address

I appreciate that is said to be the reason for the change. having the security code written down is inherently unsafe - that is why I use a password protected encrypted virtual wallet like identitysafe. if identity safe is not in fact safe enough to keep my information safe then it is not fit  for purpose. I do not keep my cards on me all the time and when I am at work I may not have my personal cards on me at all, so if I want to buy something online I will now have to ring my wife up and get the card number or else write it down somewhere at work - which is much less safe! in fact I have entered the security number into the comment field so that ~I can still have it available but this is still very inconvenient as I now have to open identity safe itself to find the number rather than letting it autofill or seeing it on fill assistant. The only result of this change is a reduction in security and upset a lot of loyal clients.

Philip

Kudos0

Re: indentity safe wallet enters wrong address

norton #fail -- I can control the exposure of my CVV codes, don't need Norton to force this non-solution on me.  

I will be switching to another password manager (with MUCH more functionality) as well as another internet security package (ditto).  

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