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Kudos1 Stats

Individual note locked

I created a note & accidently checked the vault password required box. When I tried to open the note it asked for the vault password. I entered it & it still won't open. Any ideas?

Replies

Kudos0

Re: Individual note locked

I am not seeing this behavior. 

How are you accessing the note in the vault? If using a browser, what browser?

What is the version of your Norton Security product? 

Have you restarted your computer?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Individual note locked

It is Idenity Safe that I use on my phone. I just went to take a screen shot to send. I tried it again & it opened. I did it several times yesterday & it wouldn't open. The original problem was on my son's phone. He has an LG I have a Galaxy S8. He is new to the app, so I will have to look at it. Thank you.
Kudos0

Re: Individual note locked

There were a couple of problems with the ID Safe servers recently. This may have been the cause of your problem.

Let us know if your son's phone is working correctly now.

Things happen. Export/Backup your Norton Password Manager data.

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