• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Infected with Botware?

I have had the following symptoms on my computer for some time.

My browser loads up and almost crawls to a stop.

Sometimes if I have something going to the speakers the sound is all chopped up like there a thousand processor interrupts going on.

My processor fan is blowing at max speed as if the processor is working its little tail off.

Sometimes the browser (FireFox) crashes, I get the blue screen that says, "your computer has encountered a problem and needs to reboot." Then it gathers data and reboots.

If I invoke the Task Manager during these situations, the load up will suddenly back off and I never find anything obvious, though honestly I probably wouldn't know the culprit if it bit me.

I am running Norton Security Deluxe and Malwarebytes Premium. Neither has reported anything.

I have learned that these are signs of a botware infection and I could be a zombie.

How can I find out if I am infected or not and if in fact I am a Zombie, how do I fix it?

Replies

Kudos0

Re: Infected with Botware?

wja2cc Have you inspected your History in the dashboard for entries? My suggestion is to run Norton Power Eraser from within your Norton dashboard. You can find it under scans. See what, if anything it finds and have it repair.

Next!! See if you can manage to boot into safe mode, use safe mode WITH NETWORKING. Safe Mode will invoke Windows to load ONLY the basics for the OS to run correctly. Open task manager then open IE rather than Firefox. See whether you have the same issue with IE. Please get a screen shot of what you see in task manager IF you have the same issue as with FF and post here. Here are instructions for Windows 10/8 safe mode.

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

Windows 7

  • Turn on the computer and immediately begin pressing the F8 key repeatedly.
  • From the Windows Advanced Options Menu, use the arrow keys to select Safe Mode, and press ENTER

https://community.norton.com/en/forums/how-post-image-forums-0 How to post an image in the forums
 

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos1 Stats

Re: Infected with Botware?

Hello

You can try uninstalling Malwarebytes Premium, restart, and see if you get the same issues. There could be a conflict between your Norton Security and the Premium version of Malwarebytes. Some users have issues with both running at the same time. The free version runs ok. Some users have to put in exclusions for both products.

You can also go to one of the free Malware Removal sites and sign up with 1 of them and have them check out your computer and then you can work with them to clean up you computer.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users who unfortunately has passed away. That site is still being run by a good expert who happens to be one of the other Gurus.  The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations


Or you can choose to follow SoulAsylum's  instructions.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Infected with Botware?

Thanks so much for your suggestions folks. While I am fairly computer literate, I am by no means a hacker, and the deep stuff is just too much for me. I did run Norton Power Eraser and it found a whole list of bad stuff that I have no idea how it got there. Unfortunately I did not get a snapshot of it as was suggested, as I had already found and run Power Eraser before the suggestion came through to do that. So far my system seems to have calmed down. Though at first there was a moment I thought maybe something nefarious was happening, so far I have had no more outright crashes and my system doesn't seem to be working as hard. Time will tell, as the load up problem did not always happen.

I will try some of the other suggestions on the forum just to make sure I have gotten as deep as I can.

Thanks again to all of you whom I may never know for taking the time to help someone in need.

Blessings to you.

This thread is closed from further comment. Please visit the forum to start a new thread.