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Kudos2 Stats

Info for posters on Comcast Norton Security Suite

I have been following posts in regards to Norton Security Suite (NSS) for quite awhile now  and I am getting tired of hearing - it's a Comcst product, it is different from the versions of Norton that are covered in these forums, go to Comcast for answers.

First of all, other than Backup and Restore capabilities as shown in this comparison http://xfinity.comcast.net/constantguard/Products/CGPS/norton/,  NSS is exactly like N 360. . .same definitions, same controls, same functions, capabilities etc.  Any troubleshooting that applies to N360 applies equally to NSS.

The only difference is that the paid customers receive their upgrades before the Comcast customers (who receive NSS free) do.  There is normally a month's delay for the Comcast customers.  so there may be a month's period where they are on version 4 and the commerical customers are on version 5 - but other than that all troubleshooting is the same.

I just wanted to try to clear it up that NSS is not different than N360 and does not require different troubleshooting procedures. 

BTW - here is the link to Norton/Comcast Chat Support for NSS:  http://us.norton.com/support/comcast.jsp?pvid=nsce_1&layout=Comcast

Please notice that Comcast has changed their "brand name" to Xfinity.

Replies

Kudos0

Re: Info for posters on Comcast Norton Security Suite

I have been following posts in regards to Norton Security Suite (NSS) for quite awhile now  and I am getting tired of hearing - it's a Comcst product, it is different from the versions of Norton that are covered in these forums, go to Comcast for answers.

First of all, other than Backup and Restore capabilities as shown in this comparison http://xfinity.comcast.net/constantguard/Products/CGPS/norton/,  NSS is exactly like N 360. . .same definitions, same controls, same functions, capabilities etc.  Any troubleshooting that applies to N360 applies equally to NSS.

The only difference is that the paid customers receive their upgrades before the Comcast customers (who receive NSS free) do.  There is normally a month's delay for the Comcast customers.  so there may be a month's period where they are on version 4 and the commerical customers are on version 5 - but other than that all troubleshooting is the same.

I just wanted to try to clear it up that NSS is not different than N360 and does not require different troubleshooting procedures. 

BTW - here is the link to Norton/Comcast Chat Support for NSS:  http://us.norton.com/support/comcast.jsp?pvid=nsce_1&layout=Comcast

Please notice that Comcast has changed their "brand name" to Xfinity.

Accepted Solution
Kudos0

Re: Info for posters on Comcast Norton Security Suite

Yank,

Thank you for the information. I'll add it to the stack so that I can respond more accurately to NSS users.

Dick Win 10x64 current current NSBU