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Kudos0

"Insight Maintenance" disappeared

Hello, the background service "Insight Maintenance" has disappeared for a few weeks. Reinstalling it did not help. Does this affect the protection of my PC? Picture attached.

Replies

Kudos0

Re: "Insight Maintenance" disappeared

Please run LiveUpdate + machine Restart (not Shut down).  

I'm thinking "Insight Maintenance" has disappeared is cosmetic/regional glitch.  

Thanks for reporting. 

Kudos0

Re: "Insight Maintenance" disappeared

Still present under the following settings on Norton Security Ultra, version 22.22.11.12 on both Windows 10 Pro and Windows 11 Home latest updated versions. 

Edited: bibbes what is your OS and its version as well as your Norton product and its version? Your screenshot shows an older Norton icon in the bottom left corner which is the reason for asking.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: "Insight Maintenance" disappeared

@bibbes Just following up to see if we can assist further. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: "Insight Maintenance" disappeared

Hello, the problem still exist. My computer also does not scan automatically, only manually. I have reinstalled Norton Security several times with no change. My OS: Windows 10 22H2 19045.2546

Kudos0

Re: "Insight Maintenance" disappeared

Hello again. Ensure you are logging into the computer using an Admin account. Then, determine if fast startup is enabled or disabled. If enabled, disable it and reboot the machine. 

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-1...

If things do not improve, perform a "removal only" scenario using the Norton removal tool following the guide below:

Windows removal tool : https://support.norton.com/sp/en/us/home/current/solutions/v15972972

How to do only a removal:

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

  • To only remove your Norton device security product, click Advanced Options and then click Remove Only. Pay close attention to step # 5 in the Norton article.

Follow on screen prompts to restart your machine. Afterwards log into your Norton account to reinstall your Norton product and run live updates to install all patches that are available. Make sure you reboot as each patch is installed whether prompted to do so or not. This will ensure the patches are installed separately and completely. Perform a final restart.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: "Insight Maintenance" disappeared

Following up with the thread. Did you get the latest release update to 22.23.1.21? If so did it correct the issue?

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: "Insight Maintenance" disappeared

Since MS Update of today (KB5022906) everything is working again as it should do. No more problems.

Kudos0

Re: "Insight Maintenance" disappeared

Good news!! Thanks for the post back.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions