• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos2 Stats

Insight Question

Hi people .

I am new to the community and having a question about Norton Insight

 

1.I start the computer and then run Norton Insight.

2. I get 100% scan needed for first time ,after refreshing ,85-90% trust....10-15%scan needed.

 

3.I perform the full system scan , Norton scans whole system.

4.I make another scan , now it scans very less files........(according to Insight results)

 

5.Whenever I restart the computer and run full system scan , Norton again scans the whole system

   even when I have not done any modifications to those trusted files.


6.I think this should not happen,as I am not doing anything to the file.....system should be scanned according to the trust.

 

7.Is this normal or it should work as described in point 6 ?

8.Also please give some details of the scenario when Norton Insight works

 

 

Is this feature available for consecutive scans only and not when you restart computer without making changes to files ?

 

I am using XP-Sp2 ,NIS 09 ,IE 6,Firefox 3.0.4

Replies

Kudos0

Re: Insight Question

Hi people .

I am new to the community and having a question about Norton Insight

 

1.I start the computer and then run Norton Insight.

2. I get 100% scan needed for first time ,after refreshing ,85-90% trust....10-15%scan needed.

 

3.I perform the full system scan , Norton scans whole system.

4.I make another scan , now it scans very less files........(according to Insight results)

 

5.Whenever I restart the computer and run full system scan , Norton again scans the whole system

   even when I have not done any modifications to those trusted files.


6.I think this should not happen,as I am not doing anything to the file.....system should be scanned according to the trust.

 

7.Is this normal or it should work as described in point 6 ?

8.Also please give some details of the scenario when Norton Insight works

 

 

Is this feature available for consecutive scans only and not when you restart computer without making changes to files ?

 

I am using XP-Sp2 ,NIS 09 ,IE 6,Firefox 3.0.4
Kudos0

Re: Insight Question

I believe that the rescan may be because Norton wants to check that malware has not altered one of those files from when it was originally scanned and passed as trusted.
Hugh
Kudos1 Stats

Re: Insight Question

So is "Whenever I restart the computer and run full system scan , Norton again scans the whole system

   even when I have not done any modifications to those trusted files." a normal behaviour ?

Note that same things happen even when I do not connect to internet......so no chance of worms or malwares

Also please give some details of the scenario when Norton Insight works

I still know very little about Insight

Kudos0

Re: Insight Question

I doubt that it matters whether you connect to the internet or not -- there are other ways of getting infected.

<<I still know very little about Insight  >>

You are not alone ..... the only people who know how it works are Symantec and I'm not one of them <s>

But seriously have a look in the root Norton Community at the blogs and there has been one devoted to Insight with a lot of background information.

Hugh
Kudos1 Stats

Re: Insight Question

Hi Michael0

Do You Know What?

You Have Made My Day!

Asking all those Norton Insight questions.

I only realised the stupidness of Norton Insight... A few days ago.

Basically...

I ran a Full System Scan

Not realising there was already a Full System Scan Scheduled to run later that day.

When the second Full System Scan - Popped Up! ... But only ran for 4 minutes ...

I couldn't understand what was going on

I thought there was something terribly wrong

Then I saw a comment on here about - Norton Insight .. And - Only Subsequent Scans

And.. The Penny Dropped!

I Agree With Everything You've Said & Asked - 100%

Norton Insight

It's us that need some - Insight

Crazy! ... Isn't It?

Who in the world...

Is going to regularly Full Scan their computer .. More than once a day.

Run a Full System Scan

Then run another Full System Scan ... Just to see it run quicker

Thanks!


Message Edited by Zana on 12-06-2008 08:12 PM
Zana
Kudos1 Stats

Re: Insight Question

Hi Michael10,

Here is a good Norton article on how Insight works.

Hope it helps.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Insight Question

Thanks for the pointer to the article I had in mind.
Hugh
Kudos1 Stats

Re: Insight Question

Hi Phil_D :

 

I read that article but can you tell me if Insight works Only when I do a consecutive scan ......and not when I restart the computer without any changes to files.

 

Why does it scan the whole system again even when there is no change to the files ?

 

Also read Zana's post (if you haven't)....that also raises the same question 

 

Thanks for reply !!!

Kudos0

Re: Insight Question

anyone having words about this ?
Kudos0

Re: Insight Question

It will work also when you do restarts. You can see it in your history. Norton needs to do a full scan even when you think files do not change. Most files really do change with updates etc..
&quot;All that we are is the result of what we have thought&quot;
Kudos1 Stats

Re: Insight Question

Hi,

I have the same questions for Insight.  Not very clear what it actually does. Why scan twice?..In a day!

I' ve read the messages in here and many people ask the same questions. No specific answers are given. Does it actually work in any useful way?

Message Edited by Darkness123 on 12-07-2008 03:48 AM
Kudos1 Stats

Re: Insight Question

Exactly........

 

Do I need to scan twice everytime for Insight to work......after restarting the computer ?

 

Since there are no changes to files..........in my case I have turned OFF windows 'Automatic Updates'

 

Hence there is no way of modifications to files in any manner.

 

1.I do a full system scan......... another scan after 1st works according to Insight

2.Now I immediately  restart the computer .

3.I run full system scan immediately after restart , now it scans the whole system again.

 

4. WHY ?

 

Any help is appreciated

Kudos0

Re: Insight Question

Your not understanding what InSight does. Run an InSight scan right now and you will see that it is scanning running "processes" not files on your pc. InSights job is to check that all running processes are safe. Not to verify files. It even says process on the left column.Message Edited by Dieselman743 on 12-07-2008 05:13 AM
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Insight Question

I need to correct you a bit here, Dieselman.

Insight also checks all the libraries and files those running processes have loaded (mainly dll files, which you can see if you click Expand all). Regarding scanning other files, I'm not sure if it also scans files that are not exposed in the User Interface, a Symantec software engineer should clarify this.

There is another feature that has been overlooked here that might explain this behaviour: it's 'caching' and 'skipped files'.

NIS scanner will not rescan files it has already scanned in the same session (i.e., since boot). They are not however left alone, AutoProtect checks them if they are accessed, or modified, or run, or loaded.

Windows 7 Ultimate x64 SP1 -- NIS 21
Kudos0

Re: Insight Question

Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Insight Question


Dieselman743 wrote:
http://community.norton.com/t5/Norton-Protection-Blog/Norton-Insight-A-solution-to-performance-improvement-without/ba-p/20642#A190

Yes, of course:


The following are deemed interesting files: running processes, modules loaded in running processes, registered drivers, registered services, browser helper objects registered with Internet Explorer, and registered startup files in the startup group or the run registry key. Basically, this group includes all files that run or can run on the system.
Windows 7 Ultimate x64 SP1 -- NIS 21
Kudos0

Re: Insight Question

Thats my point Tom. People are not understanding or even grasping the idea of what InSight does.
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Insight Question


Dieselman743 wrote:
Thats my point Tom. People are not understanding or even grasping the idea of what InSight does.

They understand even less what Caching is and how it works.

Windows 7 Ultimate x64 SP1 -- NIS 21
Kudos0

Re: Insight Question

Hi Michael0 & Darkness123

Michael0 - You Asked...

1.I do a full system scan......... another scan after 1st works according to Insight

2.Now I immediately  restart the computer .

3.I run full system scan immediately after restart , now it scans the whole system again.

 

4. WHY ?

 

Any help is appreciated

Well... I Think I Know The Answer

Basically...

Symantec - Just like Microsoft .. Expect us to leave our computers on 24 hours a day

In Which Case... 

Yes Norton Insight would make a difference to scan times.

However!

Not everyone wants to leave their computers on 24 hours a day.

So!

For people like me and you...

Norton Insight is completely - redundant / useless ... When it comes to reducing scan times

It's the same with NIS 09 ... Idles Scanning / Jobs

Fine if you leave your computer on while you're in bed sleeping.

Complete pain in the * if you don't!

I don't know how you feel.

But I'm absolutely fed Up .. With having to leave my laptop sit Idle.

In the hope that NIS 09 will actually finish all it's daily jobs

The Only Difference Between - Symantec & Microsoft...

Microsoft - Does give us a choice ... If we want switch off at night - Or leave On

And our computers work / carry on as normal .. Regardless of our choice.

Symantec - Gives us a choice ... But it comes with a punishment.

I have NIS 09 on my laptop

I also have a Desktop Computer which is mostly used by my little lad.

There is No Way I'll be putting NIS 09 on my Desktop Computer.

It's just not suitable for...

1/ Computers that are turned off at night.

2/ Computers that are only ever left Idle for short periods of time.

I'm starting to feel like Norton owns my laptop... Not Me! 


Message Edited by Zana on 12-07-2008 03:58 PM
Zana
Kudos0

Re: Insight Question

This thread got far off track,  I've removed 8 posts.   Please continue, without the name calling.

Edit to add:  Not all of the removed posts were bad, the problem is that in order to make this thread read correctly after the issue was removed, would have required an edit to just about every post following.

Message Edited by Allen_K on 12-07-2008 01:04 PM
Kudos0

Re: Insight Question

I am sorry Allen........I did not know that these many things can happen on my post.

 

I am a 62 year old man and I just wanted to know the details of the scenario when Norton Insight works.........I got it.

 

I am very much satisfied with NIS 09........just wanted to know about Insight........no intensions of hurting anybody

 

Thanks everybody who replied .

 

I love NIS.........and particularly the helpful members of this community

Those who want can continue posting

Kudos0

Re: Insight Question

No problem with your question michael0.     The problem is that we had a member that resorted to name calling in their reply.   Unfortunitly, this spoiled the party for several people whos good words had to be removed in the process. 
Kudos0

Re: Insight Question

Hey everybody,

This Norton Insight.......is a hot......issue!!

Watch it next time around....

TrDo.

Kudos1 Stats

Re: Insight Question

The main question that I have is, what file system(s) do have installed on your drives(s)? The Insight data is only saved across reboots on drives that are formated using NTFS. If you have a FATxx drive, the information will be lost when you shut down or reboot the machine.Message Edited by reese_anschultz on 12-08-2008 05:01 PM
Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: Insight Question

Thanks Reese :

 

I just checked my file system .

 

I have 4 drives on the hard disk ..........3 of them are with FAT32 file system and one with NTFS.

 

So that may be the problem.

 

So problem was with my system and not with NIS09(I was expecting the same..........wow)

 

Thanks a lot......I congratulate Symantec staff for producing 2009 series......It is the best.

 

Keep it up !!!!!!!

Kudos0

Re: Insight Question

Hi Reese

My Hard Drive Is - NTFS

However!

Norton Insight .. Does not work once my computer has been - OFF ... Then Back - ON

I would either have to...

a) Leave my laptop on 24 hours a day - For Norton Insight to work.

b) Run a Full System Scan .. Then run a 2nd Full System Scan - To see Norton Insight at work.

Message Edited by Zana on 12-09-2008 04:20 PM
Zana
Kudos0

Re: Insight Question

someone else could help you ..........If it is NTFS drive and still not working perhaps you should contact some expert people on this community

This thread is closed from further comment. Please visit the forum to start a new thread.