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Kudos0

Install Norton 360 on infected Mac

Posted: 22-Dec-2021 | 8:50AM · Edited: 22-Dec-2021 | 9:17AM · 6 Replies ·

I have recommended Norton 360 to a Mac user's who's Mac was recently infected with something. She currently has no anti virus. The "Malware" on her Mac is blocking her from many websites including Norton and so can't set up a new account or download anything.

I've been told by tech support that the malware has to be removed before Norton can be installed which is a bit like saying you need to Install Norton to remove the problem so that you can install Norton. 

If a new account can be set up from another device, is there anyway for Norton to be downloaded on a 3rd device, copied to a USB stick and run / installed from there? If not can anyone recommend a way to clean the Mac prior to trying to install 360, maybe running an app from a USB stick or booting from a USB stick?

The Mac is running OSX 10.11.6 

Labels: Firefox, Norton Antivirus for Mac, Safari

Replies

Kudos0

Re: Install Norton 360 on infected Mac

Posted: 22-Dec-2021 | 8:55AM · Edited: 22-Dec-2021 | 8:58AM · Permalink

Maybe, try -> 
https://forums.malwarebytes.com/forum/165-mac-malware-removal-help-support/

I've been told by tech support that the malware has to be removed before Norton can be installed

Norton tech support?  
Mac tech support?

Kudos0

Re: Install Norton 360 on infected Mac

Posted: 22-Dec-2021 | 9:06AM · Permalink

Thanks I'll plough through that forum and see what I can find.

Kudos0

Re: Install Norton 360 on infected Mac

Posted: 22-Dec-2021 | 9:19AM · Edited: 22-Dec-2021 | 9:27AM · Permalink

Atters:

Thanks I'll plough through that forum and see what I can find.

@Atters
I was thinking you'd register and ask for help, there.
Maybe, Malwarebytes Staff & Experts can offer help/ideas.
I've read Malwarebytes Staff & Experts help regardless of whether you run Malwarebytes or not.    

Were my machine.  I'd ask Malwarebytes Forum for help.  Just saying. 

Kudos0

Re: Install Norton 360 on infected Mac

Posted: 22-Dec-2021 | 10:43AM · Permalink

Thanks, I asked support as I've had Norton for more years than I wish to remember and was just asking how a newbie can get started. The answer was ask Apple Support and clean the Mac before installing 360.

I will check out Malwarebytes

Kudos0

Re: Install Norton 360 on infected Mac

Posted: 22-Dec-2021 | 11:34AM · Edited: 22-Dec-2021 | 11:46AM · Permalink

Atters:

Thanks, I asked support as I've had Norton for more years than I wish to remember and was just asking how a newbie can get started. The answer was ask Apple Support and clean the Mac before installing 360.

Okay....the response from Norton Support was to ask Apple Support.  
Sorry....I'm not familiar with Apple Support/Mac.  
Thanks 

Apple operates a threat intelligence process to quickly identify and block malware. Malware defenses are structured in three layers:  
[...]

https://support.apple.com/guide/security/protecting-against-malware-sec469d47bd8/web

Can Apple Store remove malware?
No, the Apple store does not provide virus removal services because that would be completely unnecessary, Apple devices don't get viruses.

source: Google

Maybe, Malwarebytes Forum or MalwareTips Forum. (do not post on both Forums) 

How to Easily Remove Malware from Mac (Virus Removal Guide)
If your Macbook or iMac slows down, your screen is inundated with annoying ads, your browser settings change, or there’s a weird increase in your system’s Internet activity, then it is possible that you have malware installed on your computer. …

[...]

If you are still experiencing problems while trying to a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

https://malwaretips.com/blogs/remove-mac-os-x-virus/

Kudos0

Re: Install Norton 360 on infected Mac

Posted: 23-Dec-2021 | 11:25AM · Permalink

Maybe this will be of some help!!

https://us.norton.com/internetsecurity-malware-how-to-remove-malware.html

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions

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