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Kudos0

Install problem on Android phone (CAT S30 rugged phone)

Extended my subscription to my mobile but I cannot get to install. It downloads fine and tries to install it never happens. What is the reason?

Replies

Kudos0

Re: Install problem on Android phone (CAT S30 rugged phone)

Do you get any error messages?

If not, what is the indication that Norton Mobile Security, NMS did not install? Does NMS show up in Android Settings - Apps?

Have you restarted your device?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Install problem on Android phone (CAT S30 rugged phone)

Problem solved, I turned phone off overnight and installation went fine this morning. These phones are basic and do seem to struggle when given a heavy work load. Thanks for your help.

Kudos0

Re: Install problem on Android phone (CAT S30 rugged phone)

Good news. Thanks for posting back.

Things happen. Export/Backup your Identity Safe data.