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Kudos0

Installation Issue for NSM

Hi All-

I have tried to install the Norton Security Minder. It prompts me after I launch the file that the installation requires a reboot to proceed after the download manager goes through the initializing process. It launches this in a window called Form4. When I try to close it, the installation files disappear, and I have to repeat the process. It is pretty frustrating.

My daughter's PC is running Windows 7 Home Premium.

Replies

Kudos0

Re: Installation Issue for NSM

Hi cessnaflyr,

Have you been able to download and install the Norton Safety Minder successfully on the PC?  I was just wondering if it's still possible for you to send us a screen shot of the page, so we can check into this?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Installation Issue for NSM

Nope...been baffled for two days. Here is the screen..

Kudos0

Re: Installation Issue for NSM

cessnaflyr,

Have you tried to reboot the PC instead of clicking the Close button?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Installation Issue for NSM

I have tried to close, left the PC run all night. If I close it, it prompts me to cancel, continue later, or close. After rebooting, the software does not try to initiate any further installs.

Kudos0

Re: Installation Issue for NSM

When you click "close", The above dialog will be prompted. Click "Yes" and reboot machine when ever you are ready. After reboot, Norton Safety Minder installation would start automatically.

Kudos0

Re: Installation Issue for NSM

It never restarts after the reboot. Is there a way to manually kick it off?

Kudos0

Re: Installation Issue for NSM

On the desktop you will find a shortcut folder "Norton Installation Files". Open this folder and you will find SafetyMinder.exe installer.

Double click SafetyMinder.exe to start the installation manually.

Thanks,

Ashok

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