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Kudos0

installed new antivirus, but it still says that my subscription has expired

i recently bought the dual protection antivirus for mac 11.0. i had previously installed norton mac antivirus a year ago, and my subscription had expired. after installing the new one, everytime i tried to open it i would get the 'quit unexpectedly' message and whenever i tried to write the product key on the back of the antivirus for windows disk, it kept saying that it was an invalid code. so, i uninstalled it and turned off my firewall in hopes that this would fix it. after installing it again, i was able to open the application, however, it still says that my subscription is expired and the product key is still 'invalid'.

i am using Mac OS X Leopard 10.5.8

Replies

Kudos0

Re: installed new antivirus, but it still says that my subscription has expired

Hello,

Unfortunately you're experiencing a gap in how licensing works on the Mac vs Windows. The Mac products don't use an activation key, so the Dual Protection version of Norton AntiVirus  isn't going to increase your subscription for Norton AntiVirus on the Mac. 

Please contact technical support, and they will be able to provide you with a new subscription for Norton AntiVirus on the Mac after verifying your purchase information.

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec

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