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Kudos0

Installing Norton on new Lenovo PC kills all internet

I bought a new Lenovo Y900 RE last week and during setup I decided to switch from the software I've used for 7 years for various reasons to Norton. When I install the product it removes all internet access to any page due to DNS reconfiguration error. If I manually set the DNS to another (such as Google or OpenDNS) on the NIC the internet works, but my access to my router (at my 192 address) is blocked still.

Upon working with a chat support tech I was instructed to set my local network to Full Trust and reboot. Upon reboot, Chrome reloaded and the login page to my router was visible for a moment. At which point Norton finished fully loading and access was again blocked with the error:

"Your Internet access is blocked - ERR_NETWORK_ACCESS_DENIED"

I've fully uninstalled and removed all Norton files three times over now and done clean reinstalls to have the same error. I can't not have access to my router for various reasons, so I need to know if there is a way to fix this or if I need to refund this product because it doesn't work and go back to the one that may or may not be a front for the Russian government but works just fine.

Replies

Kudos0

Re: Installing Norton on new Lenovo PC kills all internet

Hello Gruntly First disable "fast boot" in your system power settings, here is how : https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Is Norton giving you this error or Windows? ERR_NETWORK_ACCESS_DENIED. You can disable Norton in your system tray settings with a right mouse click. Open Chrome and see if it will allow access.

Since you are using Chrome as your browser also ensure you have Chrome set as your default browser in system settings. Then try connecting to your router with a different browser. Edge is built into Windows 10. Use it to test whether Chrome is the actual issue or Norton. Let us know what your results are.

Cheers 

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Installing Norton on new Lenovo PC kills all internet

Was there any other security software pre-installed on your computer when you bought it?  If so, did you fully uninstall it before installing Norton?

Kudos0

Re: Installing Norton on new Lenovo PC kills all internet

Hello

What motherboard came with this computer? Odd, I just went to the Lenova  website and my browser stopped working. I have no problems going to any other webpage.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Installing Norton on new Lenovo PC kills all internet

Was there any other security software pre-installed on your computer when you bought it?  If so, did you fully uninstall it before installing Norton?

No, nothing that was installed over the top, honestly minimal bloatware all things considered.

It ended up (after getting kicked up to a tech support supervisor) being a driver address within Regedit needing to be changed, which fixed the issue. I wish I'd have had a more detailed write up for others that have the same issue, because it took the two techs about two hours to figure it out today.

It was quite odd.

Kudos0

Re: Installing Norton on new Lenovo PC kills all internet

Awesome. Glad you have a solution.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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