• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Installing Norton Security Deluxe

I currently run Norton Security (ver 22 6 0 142 I believe) on a Windows 7 laptop. It expires in about 15 days. I have bought a card for Norton Security Deluxe (5 devices - although I am only using for one initially). I understand that to install I go to Norton.com/setup, enter the product key, and follow the on-screen instructions. My question is will I be able to install 'over' my existing product without taking any steps to 'stop' it or remove it first?

Regards,

Peter

Replies

Kudos0

Re: Installing Norton Security Deluxe

If you are already have Norton Security installed, you only need to enter the new product key into your existing installation. Click on the Renew link on the main NS screen and click on I have a key or code. Enter the new key and you will have the new subscription active. 

One note...Any remaining time on the old subscription will be lost when you enter the new key. You can contact Support via chat to have them add the remaining time to your new subscription.   www.norton.com/chat

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Installing Norton Security Deluxe

It was my understanding that if you have Comcast Norton Security Suite or an older suite such as Norton Internet Security or 360, that you would have to uninstall the current Norton and then install the Norton Deluxe or Norton Premium. I purchased Norton Premium and had the same question and the information I found said that if you don't have a similar suite, it has to be uninstalled it and then the new one you purchased can be installed.

If you do run the new installer while the older one is installed, in many cases the setup program will tell you that it can uninstall the old version, will do so, then it proceeds with the new installer and any comparable settings will be preserved, while any new settings available in the new version will still need to be customized. In some cases it tells the user that THEY have to uninstall it and then install the new version.

I know the official Norton answer to this question is that overinstalling is fine, but I have found in my 30+ years of experience that I run into more issues when I overinstall, so I just backup any important data (like the Identity Safe Vault), uninstall the old Norton using Norton Removal Tool, then install the new version.

Kudos0

Re: Installing Norton Security Deluxe

Hi Iconoclast,

Thanks for your comments.  If I may elaborate a bit, your mention of Comcast's NSS caught my attention as I have been assisting on the Comcast Security Board (as well as on the Norton Boards) for quite a few years and totally understand where you are coming from. 

I agree with your "safest way to obtain a clean install" method of uninstall via Control Panel (Add/Remove or Programs and Features), run the NRT and install the new version,  regardless of the Official Norton over the top suggested install.   I still suggest the "over the top" method and that is usually fine in most cases for the lesser computer savvy users.

Back to the Comcast version, there are some differences between Comcast's NSS  and the retail version of it's current equivalent - NSBU.  These differences, especially in the area of  Comcast NSS not having a Norton Account associated with it causes the usual Norton Remove and Reinstall Tool, as well as the "over the top install" to respond with an error of "no Norton Product found".  So it is usually necessary to go the uninstall, run the NRT and install the new route.

One thing I'd like to stress and some users (Norton and other Guru's) do not agree with me on is that I suggest you uninstall via Control Panel prior to using the NRT (thus stopping all drivers and the program itself) before "ripping out" the remainder of the program with the NRT.

Kudos0

Re: Installing Norton Security Deluxe

Many thanks to all of you for your comments. In the event I installed (apparently) successfully on the 27th April (with 10 days to spare) by taking the 'renew' route from the main NS page and entering my key. My NS now (30th April) shows as expected 363 days remaining.

My only concern is that today (30th) I saw I have received a 'Friendly reminder'  email (dated the 28th) from Norton telling me that my protection expires in 9 days. Can I assume that this can be safely ignored?

Peter

Kudos0

Re: Installing Norton Security Deluxe

Think I can see what's happening. Just looked at my Norton Account and see that it shows both my 'old' 'Norton Security' as due to expire 6th May; and my new 'Norton Security Deluxe' with the expected expiry date of 28 April 2017.

Fine - but leaving me slightly nervous about what happens on/after the 6th May. Hopefully I won't be continually getting pop-ups from Norton after then telling me NS has expired.

Norton seems to get itself as confused with its product naming conventions as I am. I am now wondering whether I really do have NS Deluxe installed ok, since the home page still simply refers to itself as 'Norton Security'?

Peter

Kudos0

Re: Installing Norton Security Deluxe

Hello

You can have a chat with Customer Support and get the days left over from your old subscription added to your new subscription. At the same time, you can double check to make sure you have the Deluxe version and ask them any questions you have. You can contact them by using this link.

www.norton.com/chat

Please come back and let us know how you made out.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Installing Norton Security Deluxe

Thanks floplot.

At the risk of sounding rather silly, just what does 'chatting online' with Norton involve (in a case like this)? I've looked at the first page on the link you gave, but have not gone beyond that.

Peter

Kudos0

Re: Installing Norton Security Deluxe

Hello

Chatting online is a typing session with Customer Support who are Symantec Employees. You fill out a form so that they can tell that you are a Norton customer. You tell them that you have a new subscription for Norton Security Deluxe activated and you would like to get the remaining days left over from your old subscription added onto your current subscription. You could also ask about confirming that you do have a Deluxe version of Norton Security since  you said it doesn't say Deluxe on the program.

Instead of talking, you type out your questions and information you want to express to them and someone will answer you. It's like you are talking to someone on the phone, but instead it's a typing session.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.