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Installing Version 220.127.116.11 Issues Still
I've had issues with 18.104.22.168 with high CPU usage, similar to 99% CPU useage thread. But it is also a high read rate of hard drive. I can monitor these for a very short while until task manager and resource manager stop responding. Within a minute or less of clicking on anything (i.e., opening a document, running an application, including the Norton Security GUI) causes my PC to freeze, taskbar and desktop both. I've contacted Norton Chat support 3 times. (1 - Vipin; 2 - Santosh; 3 - Santosh), case number XXXXXXXX. Each time, they have remotely accessed my PC and taken various steps, which I had already taken to get the installation to work properly. However, when the install is performed and then the reboot, my PC stops responding within moments to a minute depending on what I try to open. I think the only thing that causes it to croak immediately is trying to open the Norton Security GUI. I am using a fairly high-end laptop with Windows 7 SP1 (64 bit). Main resources are: 16GB RAM, Intel Core i7-5500 CPU @ 2.40GHzCPU, though only a 5400 RPM hard drive (laptop 1).
Steps taken (all failed to resolve problem above):
- Norton Remove and Reinstall tool.
- Manual removal of Norton Security 22.214.171.124. Download latest version from Norton and install.
- Update using Norton Security update feature.
Another note: The update worked seemlessly on another laptop with Windows 7 SP1 and lesser resources (laptop 2). I found version 126.96.36.199 installed after having problems with the install on laptop 1.
Santosh told me his "supervisor team" would be contacting me withing 24-48 hours. I saw a toll free number call on caller ID but no voicemail. So I have no idea if they have tried to contact me. I'm also disappointed that Vipin and Santosh did not try to contact me when my connections were lost as my chat was on laptop 1 while they were remotely connected to it. I provided my email and phone numbers, but apparently for no reason other than a security check. I would think it would be better service for them to follow-up rather than for them provide support that freezes my PC and then to write it off as a lost connection and let me get back in the chat queue. It was a half hour wait the first two times. Anyway, I digress....
After reading some of the threads, I will try the 2 reboot approach to see if that helps. However, I suspect this is still a bug even if it works. Will follow up if I have gotten it fixed with reboots, but would still find this to be buggy. I've always been partial to Norton products, but am starting to rethink. I am currently scanning with another product.
If anyone does find a solution other than a new Norton release, I would really appreciate it.