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Kudos0

Instant Messaging Help....

Hello!

I don't know if anyone here can help me or not, but I am having trouble with the IM/Chat monitoring with the Online Family. My teenager has a yahoo IM account, and  the chat is monitored there. I have been noticing that her chat from MySpace and FaceBook are not monitored, an she has recieved disturbing messages.... How do I adjust the settings to include monitoring of FaceBook Chat and MySpace Chat??  I worry more about what is out there in cyberspace than what I have in my home, but I want to be safe all around. 

My Operating Syatem is WIndows XP 

Browser is Firefox....

Replies

Kudos0

Re: Instant Messaging Help....

Hello!

I don't know if anyone here can help me or not, but I am having trouble with the IM/Chat monitoring with the Online Family. My teenager has a yahoo IM account, and  the chat is monitored there. I have been noticing that her chat from MySpace and FaceBook are not monitored, an she has recieved disturbing messages.... How do I adjust the settings to include monitoring of FaceBook Chat and MySpace Chat??  I worry more about what is out there in cyberspace than what I have in my home, but I want to be safe all around. 

My Operating Syatem is WIndows XP 

Browser is Firefox....

Kudos0

Re: Instant Messaging Help....

Hi cali_oki3e,

 

OnlineFamily.Norton supports following Instant Messengers to monitor Instant Messaging activity for your child:

 

• Yahoo Messenger

• MSN Messenger

• Windows Live Messenger

• AIM (AOL Instant Messenger) - (Note: AIM 7.0 is currently not supported.)

• Google Talk

 

OnlineFamily.Norton currently does not support Web browser based clients of Instant Messengers listed above and doesn't support monitoring Chat from MySpace and FaceBook.  It's on our enhancement list to support them.

 

Thanks,

Katie 

Thanks Katie
Kudos0

Re: Instant Messaging Help....

In the mean time, can the Instant Messaging or Chat capabilities in these non-monitored means be disabled?
Kudos0

Re: Instant Messaging Help....

Hi reshleman,

Right, the program doesn't record non-monitored users' activities, including Instant Messaging.  Even for the users who are being monitored, you can turn on or off the Chat Supervision, or Web Supervision...

Thanks,

Katie

Thanks Katie
Kudos0

Re: Instant Messaging Help....

For all of us who are waiting for monitoring of web based chat, do you have a recommendation on how these services can be disabled?  This would leave only the Norton monitored services available.
Kudos0

Re: Instant Messaging Help....

reshleman,

Please go to Settings -> Web and block the Online Chat category.  See screen snap please.

Thanks,

Katie

Thanks Katie

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