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Kudos0

Instant Messaging Monitoring

My kid uses Google Chat on Firefox and MSN IM. I can only see MSN IM activities. What can I do to troublesoot the problem? 

Replies

Kudos0

Re: Instant Messaging Monitoring

My kid uses Google Chat on Firefox and MSN IM. I can only see MSN IM activities. What can I do to troublesoot the problem? 
Kudos0

Re: Instant Messaging Monitoring


ddw308gm wrote:
My kid uses Google Chat on Firefox and MSN IM. I can only see MSN IM activities. What can I do to troublesoot the problem? 

Can you block Google Chat?

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Instant Messaging Monitoring

Yes. When I checked the online chat under the Web tab, it blocked Google Chat.
Kudos0

Re: Instant Messaging Monitoring


ddw308gm wrote:
Yes. When I checked the online chat under the Web tab, it blocked Google Chat.

Just to be sure I have it clear:

You have Google Chat blocked.

But at the same time you can see your kids are using Google Chat?

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Instant Messaging Monitoring

Sorry for the confusion. I ran a test to see if I can block Google Chat and it worked. Then I turned off the blocking and wanted to monitor Instant Messaging. Chat Supervision is on. I can monitor MSN IM activities but do not see any Google Chat activities.
Kudos0

Re: Instant Messaging Monitoring


ddw308gm wrote:
Sorry for the confusion. I ran a test to see if I can block Google Chat and it worked. Then I turned off the blocking and wanted to monitor Instant Messaging. Chat Supervision is on. I can monitor MSN IM activities but do not see any Google Chat activities.

Do you know if anyone was using Google Chat at that time?

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Instant Messaging Monitoring

My kid uses Google Chat almost nightly. In fact, since I installed Safety Minder and turned on IM monitoring two weeks ago, I have never been able to see any of my kid's Google Chat activities.
Kudos0

Re: Instant Messaging Monitoring


ddw308gm wrote:
My kid uses Google Chat almost nightly. In fact, since I installed Safety Minder and turned on IM monitoring two weeks ago, I have never been able to see any of my kid's Google Chat activities.

It seems clear you've found another flaw in the product.  I know the kids will scream, but until Norton provides a better monitoring, I would just block Google Chat.  Look at it this way: it can't hurt the kids.

Message Edited by mijcar on 10-31-2009 06:23 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Instant Messaging Monitoring

Both of my kids use GoogleTalk, which is incorporated in GMail, and other posters are correct that OnlineFamily.Norton is not reporting this instant messaging.  Note that Norton is not reporting the AIM chat that occurs within GMail either (GMail can be configured to chat to AIM users too).

I would like to see Norton fix this as I have my kid's PCs pretty locked down but I do want to allow them to use GMail (and its built-in GoogleTalk and AIM chat capabilities).

Kudos0

Re: Instant Messaging Monitoring

OnlineFamily.Norton supports following Instant Messengers to monitor Instant Messaging activity for your child:

 

• Yahoo Messenger

• MSN Messenger

• Windows Live Messenger

• AIM (AOL Instant Messenger) - (Note: AIM 7.0 is currently not supported.)

• Google Talk

 

Note: OnlineFamily.Norton does not support Web browser based clients of Instant Messengers listed above. Currently, OnlineFamily.Norton supports Instant Messengers only on Windows. Instant Messengers on Mac are not supported.

 Thanks,Katie
Thanks Katie
Kudos0

Re: Instant Messaging Monitoring


KatieQ wrote:

OnlineFamily.Norton supports following Instant Messengers to monitor Instant Messaging activity for your child:

 

• Yahoo Messenger

• MSN Messenger

• Windows Live Messenger

• AIM (AOL Instant Messenger) - (Note: AIM 7.0 is currently not supported.)

• Google Talk

 

Note: OnlineFamily.Norton does not support Web browser based clients of Instant Messengers listed above. Currently, OnlineFamily.Norton supports Instant Messengers only on Windows. Instant Messengers on Mac are not supported.

 Thanks,Katie

Katie,

Thanks for your response.  Do you think that OnlineFamily.Norton will be enhanced to support the IM ( to GoogleTalk and AIM users) that can be done within the web-based GMail client?  If not, I am going to see if I can find another solution for that.

All of our family PCs are on Windows 7.

Thanks

Kudos0

Re: Instant Messaging Monitoring

Hi kalahari,

 

Thanks for your inquiry.  Supporting Web browser based clients of IMs is on our enhancement list.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Instant Messaging Monitoring

From time to time, the Gmail chat program - Gtalk (which has to be downloaded and installed) will switch to an encrypted mode, which we cannot montitor at this tiime.

Currently the Norton Safety Minder product does not monitor the Chat functionality of the gmail Website. 

We are in the process of researching some fixes for this condition. In the meantime. I suggest having your children use the Gtalk client. 

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Instant Messaging Monitoring

I have my kid use the Google Talk client and block all online chat. It seems that blocking online chat blocks only these web based chatting, not the IM client tools. The combination works very well for me.
Kudos0

Re: Instant Messaging Monitoring


ddw308gm wrote:
I have my kid use the Google Talk client and block all online chat. It seems that blocking online chat blocks only these web based chatting, not the IM client tools. The combination works very well for me.

Yes, that works for Google Talk ONLY chat.  Unfortunately, my kids have friends who use Google Talk and others that use AIM.  The Gmail browser supports both of those IM users.

I guess I need to see if they can convince all their friends to use Google Talk...

Kudos0

Re: Instant Messaging Monitoring


ddw308gm wrote:
Yes. When I checked the online chat under the Web tab, it blocked Google Chat.

How do you block Google Chat within Gmail?  I don't see any way to do that.  I can't get the Chat box to go away on the Gmail left menu (and I know there's an add-on that will move it to right menu).

Unless I am not understanding what you said?  Thanks

Kudos0

Re: Instant Messaging Monitoring


kalahari wrote:

ddw308gm wrote:
Yes. When I checked the online chat under the Web tab, it blocked Google Chat.

How do you block Google Chat within Gmail?  I don't see any way to do that.  I can't get the Chat box to go away on the Gmail left menu (and I know there's an add-on that will move it to right menu).

Unless I am not understanding what you said?  Thanks


In OnlineFamily.Norton, go to Settings.

Select Web.

In "How do you want to supervise web activities?", select "Block the site".

In "Check each Site Category that you want to block from..", select "Online Chat".

Then, hit the Update Settings button.

This is what I did to block Google Chat. It should block any web based online chats too.

Kudos0

Re: Instant Messaging Monitoring


ddw308gm wrote:
I have my kid use the Google Talk client and block all online chat. It seems that blocking online chat blocks only these web based chatting, not the IM client tools. The combination works very well for me.

Just to be clear, this is what I was asking you how you did it.  I don't see how to enable "Google Talk client and block all online chat".  I'm looking to block online chat in Gmail web-based client.  Thanks

Kudos0

Re: Instant Messaging Monitoring

kalahari,

 

Please check "Online Chat" category to block all the online chats.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Instant Messaging Monitoring

KatieQ,

I appreciate your response but that doesn't work.  Blocking "Online Chat" does not block the GoogleTalk chat that occurs from the Gmail web-based client.   I've just tested this again now.

I guess I'll just have to forget about blocking online chat.  I've allowed my kids to use Gmail and they want to use the chat that's built into Gmail -- they do not want to use Google Talk client.  It's weird that Gmail doesn't give the capability to turn off chat in their email web client.

Kudos0

Re: Instant Messaging Monitoring

NO IM loggin on Mac's.... another reason why this product is useless for mac users....
Kudos0

Re: Instant Messaging Monitoring

Hi everaert,

 

I’m sorry for any inconvenience caused to you.  The Mac team of the product is working very hard on supporting monitoring IM and making it available to our Mac users.

 

Thanks for your patience and cooperation.

 

Thanks,

KatieMessage Edited by KatieQ on 11-23-2009 03:34 PM
Thanks Katie

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