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Kudos0

Instant Messaging not reporting activity

Hi, both my children had new Dell Inspiron 15" laptops for Christmas. These run Windows 7 and have Norton 2011 Internet Security installed and Norton Family. My daughter uses Windows Live Messenger to chat with her friends, but I cannot see anything reported on the monitoring screen when my wife and I look. The IM activity setting is 'On' and activity is monitored for emails/searches etc... everything else seems to work. Is there something else I need to do? Thanks

Replies

Kudos0

Re: Instant Messaging not reporting activity

Hi, both my children had new Dell Inspiron 15" laptops for Christmas. These run Windows 7 and have Norton 2011 Internet Security installed and Norton Family. My daughter uses Windows Live Messenger to chat with her friends, but I cannot see anything reported on the monitoring screen when my wife and I look. The IM activity setting is 'On' and activity is monitored for emails/searches etc... everything else seems to work. Is there something else I need to do? Thanks

Kudos0

Re: Instant Messaging not reporting activity

Hi ReggietheCat,

Do you children use the Windows Live Messenger on the Web?  The program monitors the IM activity if you install Windows Live Messenger on their PCs.

OnlineFamily.Norton supports following Instant Messengers to monitor Instant Messaging activity for your child:

• Yahoo Messenger

• MSN Messenger

• Windows Live Messenger

• AIM (AOL Instant Messenger) - (Note: AIM 7.0 is currently not supported.)

• Google Talk

Note: OnlineFamily.Norton does not support Web browser based clients of Instant Messengers listed above. Currently, OnlineFamily.Norton supports Instant Messengers only on Windows. Instant Messengers on Mac are not supported.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Instant Messaging not reporting activity

ReggietheCat,

What is the version of the Windows Live Messenger that your children use ?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Instant Messaging not reporting activity

Hi Katie, they both have Windows Live Messenger 2011 installed on their laptops. Thks ReggietheCat

Kudos0

Re: Instant Messaging not reporting activity

Right now, the Safety Minder does not support the newest version of windows messenger. Can you confirm if that's what they were using previously?

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Instant Messaging not reporting activity

This is the first time we have used IM and NOL. When will you have this fixed please? I see we are not the only family with the problem. Thks Reggie

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