Solved.
Kudos0

internal error when initiating cloud backup- what have I missed?

No cloud backup. where to start?  try to backup and notice only says internal error. What is turned off? What am I missing? Thank you.

Norton 360

Windows 10

Not using Edge

Msedanman
Accepted Solution
Kudos0

Re: internal error when initiating cloud backup- what have I missed?

Thanks for the quick reply SA -- busy day - took me all day to get back to this.

Well the day's break seems to have done some good : went thru it again and danged if it worked.  Apparently I had started a backup in January and not finished it.

Nice that it was 'patient' - waiting all this time.  I should not have ignored the prompts, figuring it was broken and not important.

Yeah Newb here self-taught over the years but learned something today.

Nice to know you guys are here to lend a hand and thanks for including the tutorials on posting a screenshot

Muchas Gracias

Msedanman

Replies

Kudos1 Stats

Re: internal error when initiating cloud backup- what have I missed?

Hello, can you please post a screenshot of the actual error dialog for review? Here is how to post a screenshot.

https://community.norton.com/en/forums/how-post-image-forums-0

You can also get the screenshot following this guideline: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture...

SA

MS Certified Professional / Windows 11 x 64 build 22000.739 - Windows 10 Pro x 64 version 21H2 / build 19044.1766 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.6.10 / Opera GX LVL4 (core: 88.0.4412.65) 64 bit-Early Access w/Norton Chrome Extensions
Accepted Solution
Kudos0

Re: internal error when initiating cloud backup- what have I missed?

Thanks for the quick reply SA -- busy day - took me all day to get back to this.

Well the day's break seems to have done some good : went thru it again and danged if it worked.  Apparently I had started a backup in January and not finished it.

Nice that it was 'patient' - waiting all this time.  I should not have ignored the prompts, figuring it was broken and not important.

Yeah Newb here self-taught over the years but learned something today.

Nice to know you guys are here to lend a hand and thanks for including the tutorials on posting a screenshot

Muchas Gracias

Msedanman

Msedanman
Kudos1 Stats

Re: internal error when initiating cloud backup- what have I missed?

Thanks for the post back, and you are very welcome!! Please let us know if something goes south again, the light are always on here on the forums and someone willing to help will be here. Have a great summer!! 

SA

MS Certified Professional / Windows 11 x 64 build 22000.739 - Windows 10 Pro x 64 version 21H2 / build 19044.1766 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.6.10 / Opera GX LVL4 (core: 88.0.4412.65) 64 bit-Early Access w/Norton Chrome Extensions

This thread is closed from further comment. Please visit the forum to start a new thread.