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Kudos0

Internet is blocked after NAV 2011 install

Hello all,

        I have a newer Dell laptop with Windows7 Pro and only a few programs, office 2007 pro & Adobe & Symantec VPN client, etc.  I installed Norton AntiVirus 2011 and after the install in couldn't authorize it because it couldn' t reach the Norton Server.  i then realized that I couldn't get out to the internet.  under network settings it says I'm connected to the internet but IE won't find any webpages.  No error, it just looks and looks forever.  I can ping out to yahoo.com for instance and get a reply so I know my settings are correct also it worked fine right before the install.  I uninstalled NAV and the internet worked again.  I tried to reinstall just in case something messed up and it stopped working again.

it's pretty vanilla so I'm not sure what's going on.

Any ideas???

Replies

Kudos0

Re: Internet is blocked after NAV 2011 install

Hello all,

        I have a newer Dell laptop with Windows7 Pro and only a few programs, office 2007 pro & Adobe & Symantec VPN client, etc.  I installed Norton AntiVirus 2011 and after the install in couldn't authorize it because it couldn' t reach the Norton Server.  i then realized that I couldn't get out to the internet.  under network settings it says I'm connected to the internet but IE won't find any webpages.  No error, it just looks and looks forever.  I can ping out to yahoo.com for instance and get a reply so I know my settings are correct also it worked fine right before the install.  I uninstalled NAV and the internet worked again.  I tried to reinstall just in case something messed up and it stopped working again.

it's pretty vanilla so I'm not sure what's going on.

Any ideas???

Kudos0

Re: Internet is blocked after NAV 2011 install

Hello GShires

Welcome to the Norton Community Forum

What was the security program before you installed NAV 2011? How was it removed prior to installing NAV 2011. The proper way is to first uninstall the prior version using the control panel method and then reboot. Then you will need to run the removal tool from the other company 2 times with a reboot after each run. After you do that, then you can install NAV 2011 and please remember to run live update.

Also, do you have any other real time security programs running? Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Internet is blocked after NAV 2011 install

There wasn't any other AV program.  It was a new laptop.  it had Windows Defender from the Microsoft OS but the NAV disabled that.

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