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Kudos0

Internet Connectivity

Hi

When trying to reinstall my Norton it says I am missing Internet Connectivity.

Anybody out there know who knows to fix the Internet Connectivity?

Have restarted the computer, restarted the router/modem but that doesn't help. Switched off the firewall.

Any better advices?

Singa

Replies

Kudos0

Re: Internet Connectivity

Do you actually still have a working internet connection?

How are you reinstalling Norton? Using the Removal and Reinstall Tool?

When you say you restarted the computer, do you have Windows Fast Startup feature turned on? If so, and you are using Shutdown and startup again, you are not getting a full system shutdown required to update running system files for software updates.  If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.  Note that if you had already disabled Fast Startup and then got the Windows 1809 update, that probably reset the Fast Startup to ON. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Internet Connectivity

It says I am connected, and I can use FB and read news but I am not able to download anything such as Java, Norton, Windows. My version of Windows 10 is 1803. 

Singa

Kudos0

Re: Internet Connectivity

Did you check to see if you have the Fast Startup feature enabled? If so, try disabling it and restart your computer a couple of times.

If you are having trouble downloading other things, it sounds like an issue with your Windows installation. Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Internet Connectivity

Hello

Are you using a Windows Admin account when you are attempting to download these sites?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Internet Connectivity

Yes  it was enabled , disabled and tried again,  still the same. 

When typing cmd I get command prompt,  not cmd.exercise. 

Think I have a  big problem I'm not able to solve myself 

Singa

Kudos0

Re: Internet Connectivity

Yes I am , the normal user account 

Kudos0

Re: Internet Connectivity

cmd.exe would be the same as Command Prompt. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Internet Connectivity

Have you ever increased the security level in your router's firewall?  Anything above "Low" can be problematic for things like downloads.

Kudos0

Re: Internet Connectivity

Hello

The normal user account is not the Windows Administrator account.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Internet Connectivity

OK, well seems it`s a lot I don`t understand so I think we are not getting anywhere, thank you very much. 

singa

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