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Kudos0

Internet Page Loading problems

Hi,

I am hoping you can help me, my boyfriend has Norton Internet Security 2009 installed in his PC, and has been doing regular scans, and only picking up a tracking cookie, which he has been removing.  However, when loading up Internet Explorer, it comes up blank page, and doesn't load the home page.  After a while it then redirects to a page saying that this website has a virus and wants you to sign up to the antivirus.  He is obviously clicking "cancel."  After this he then gets a box come up saying about a windows error report and to send or not send, after clicking not send, the page completely shuts down, and does not allow him on the internet, is there any solution for this.  Like I said he has been doing full system scans and Norton isn't picking anything up.  Can anyone help?

Replies

Kudos0

Re: Internet Page Loading problems

Hi,

I am hoping you can help me, my boyfriend has Norton Internet Security 2009 installed in his PC, and has been doing regular scans, and only picking up a tracking cookie, which he has been removing.  However, when loading up Internet Explorer, it comes up blank page, and doesn't load the home page.  After a while it then redirects to a page saying that this website has a virus and wants you to sign up to the antivirus.  He is obviously clicking "cancel."  After this he then gets a box come up saying about a windows error report and to send or not send, after clicking not send, the page completely shuts down, and does not allow him on the internet, is there any solution for this.  Like I said he has been doing full system scans and Norton isn't picking anything up.  Can anyone help?

Kudos0

Re: Internet Page Loading problems

It seems that you have malicious software installed on your computer. Could you give some detailed information from the windows error reporting message ?
Kudos0

Re: Internet Page Loading problems

I will need to find that out, as not at his computer at present, I think it is the usua error message of something like windows has experienced an error, would you like to send an error report, and there are 2 buttons one saying send, the other saying don't send.  I must say I haven't taken much notice of it, as know that that part is part of a virus.
Kudos0

Re: Internet Page Loading problems

You should see this: "To see what data this error report contains, click here." After clicking the link you should find some detailed information about this error.

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