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Kudos0

Internet Security 4.1 Anti-phishing incombatible with Firefox 21

Greetings -

I just downloaded Firefox 21 and when I launch it, Norton tells me I need to install the anti-phishing toolbar. I step through the instructions, but it tells me Norton can't install the toolbar until I perform a LiveUpdate to get the patch. I've performed three LiveUpdates and it still doesn't load the toolbar.

I've tried to find the solution on the Norton website, but all of the literature points to Windows...not Mac.

Any help is greatly appreciated. Thanks.

Replies

Kudos0

Re: Internet Security 4.1 Anti-phishing incombatible with Firefox 21

Greetings -

I just downloaded Firefox 21 and when I launch it, Norton tells me I need to install the anti-phishing toolbar. I step through the instructions, but it tells me Norton can't install the toolbar until I perform a LiveUpdate to get the patch. I've performed three LiveUpdates and it still doesn't load the toolbar.

I've tried to find the solution on the Norton website, but all of the literature points to Windows...not Mac.

Any help is greatly appreciated. Thanks.

Kudos0

Re: Internet Security 4.1 Anti-phishing incombatible with Firefox 21

Hi macuserbob,

welcome to the Board.

do you load the latest version nis 5.xx

https://support.norton.com/sp/en/us/home/current/solutions/kb20090629205747EN_EndUserProfile_en_us

load here the Product in your langange, in the right corner you can change it.

It load the latest Product, LiveUpdate load the latest Def.

If you have installed Norton remove it with that Scipt.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

greets

basti alias the ape

Kudos0

Re: Internet Security 4.1 Anti-phishing incombatible with Firefox 21

Are we supposed to uninstall Norton before installing the first step you mention? I run Mac 10.6.8 and installed Norton Internet Security v4, but when I check Norton it says I have Norton Anti Virus 11.1.2(17)!

I also can not install the anti phishing bar. Also after installing this I did a full system scan and had to stop it after it was going for a week with no sign of stopping.

Any help?

Thanks

Kudos0

Re: Internet Security 4.1 Anti-phishing incombatible with Firefox 21

Uninstall by following the instructions from here and then install from here (if you have NIS, it will be NIS 4 or if you have NAV, it will be NAV 11).

SunilkumarSoftware Engineer, Mac ProductsSymantec Corporation

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