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Kudos0

"Invalid License" error....

I recently just purchased the Norton 360. I just recieved an attention alert. Everytime i press "fix now" I always recieve the "invalid license" after each one... I'm getting very upset because NOBODY can help me with the situation and there was no point of me purchasing this product if it doesnt prevent anything itself and it could not even let me "fix it". Anybody else experiencing this error? If anybody could help me with this, itll be greatly appreciated!

Replies

Kudos0

Re: "Invalid License" error....

I recently just purchased the Norton 360. I just recieved an attention alert. Everytime i press "fix now" I always recieve the "invalid license" after each one... I'm getting very upset because NOBODY can help me with the situation and there was no point of me purchasing this product if it doesnt prevent anything itself and it could not even let me "fix it". Anybody else experiencing this error? If anybody could help me with this, itll be greatly appreciated!
Kudos0

Re: "Invalid License" error....

Where did you buy the license from?
"All that we are is the result of what we have thought"
Kudos0

Re: "Invalid License" error....

Hi MiSZKiNKZ,

I have had the same situation in connection to another Norton product.

A chat session with Symantec Support and after testing three (3) more

product keys, my installation came out working.

Elapsed time of the chat session - 3 to 4 minutes !!

It is worth a try !?!!

Kurt
Kudos0

Re: "Invalid License" error....

Hello MiSZKiNKZ,

Have you tried to re-activate your product? Do you have Norton Account? Is your product key listed in your Norton Account, and when it expires ?

Kudos0

Re: "Invalid License" error....

I purchased it at the norton's website...

If i reinstall it, does that count as "another computer" since i only have 3pcs to download it...

How do i chat with the cs on norton's website? 

Kudos0

Re: "Invalid License" error....

Hi MiSZKiNKZ,

Reinstallation has not influenced anything related to installing

on 3 pcs for me.

To open a support - chat, go to "Help&Support" in the upper right

corner of the main window. There you can find the support-alternatives.

Select "Chat".

The time is depending of the number of persons waiting for support.

Be prepared having the purchase order with all figures ready.

Kurt

Kudos0

Re: "Invalid License" error....

I have the same issue and have re-installed the product a few times, which I do not like to do, because usually something goes wrong and I end up having to uninstall all my Norton products and reinstall them all.

Going to Active Norton 360 does not help as it says my product is already activated and there is plenty of time left on this subscription. 

Kudos0

Re: "Invalid License" error....

I'd recommend going to this website:

http://www.symantec.com/norton/support/cs/dtree.jsp

Here you can contact our Customer Support team regarding licensing issues. Please let me know if this resolves the problem for you. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: "Invalid License" error....

Tony -

I'm getting this error as well.  This is the second time actually.  I'm hesitant to contract Tech Support again because the last time I did it took them almost 12 hours to resolve the issue.  Since this is a known issue, is there a documented solution that we can try ourselves before we contact Tech Support?

Thanks.

Kudos0

Re: "Invalid License" error....

Hi merlin16210,

It's not really a "known issue" that just requires running a fixtool, it's an issue where the Customer Support team would probably need to evaluate your Norton Account and make the necessary changes to get you up and running again. I'm sorry for this inconvenience, but it would be the best way to resolve this issue. 

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: "Invalid License" error....

i just recently got this issue....i contacted support to help fix the problem and nothing they did corrected it.  i have two other computers that are running 360 and they are just fine.  i'm just having a problem with one of my computers.  i do not know what to do, i feel that my computer is not secured from viruses therefore i don't feel comfortable about that.  i've already uninstalled and reinstalled and that did not fix the problem.  i've never had this problem before until i renewed my subscription and updated my product key information.  but it's weird that i'm only having the problem on one computer as oppose to all three.  anyway, if i can't find the resolution soon, i'm going to get a different protection program as i don't feel safe with 360 at the current time.  can you please advise as to what i should do to get this problem fixed?

your help is greatly appreciated!

kelly

Kudos0

Re: "Invalid License" error....

If the error you see matches the error seen in the below document, I would recommend following the steps listed there:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080715110304EN

I apologize if you have already tried this solution and it did not resolve the problem. If you can give any more details of your error, that would also help. Thanks! 

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

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