• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

iOS VPN--Included or additonal cost?

I'm 99% certain that after installing the Norton iOS app as a function of Norton Security with backup, I was prompted to install the VPN and there was no mention of an additional charge.

However, it seemed that either PCmag or a similar source said the VPN is an additional charge.

At the risk of appearing clueless, how do I check if I've been charged or will be charged?

Thanks,

Mark

Replies

Kudos0

Re: iOS VPN--Included or additonal cost?

Currently, the Norton Mobile Security for iOS does not include the VPN functionality. It is a separate app with a separate subscription and fee.

This is the same as the current Norton Security with Backup products for PCs. The Norton Secure VPN is sold as a separate product.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: iOS VPN--Included or additonal cost?

Here are my iPhone facts as I know them + screen shots.

My 'My Norton' account page says nothing about the VPN app.

On the phone, Apps/Subscriptions = No Norton product

Screenshot of phone page with Norton icon--the icon design does not match the design of the VPN app.

Nonetheless, it would certainly appear based upon the 3 screenshots inside the app on the phone, that I do have the VPN and it seems to be functioning.

I can come to only one conclusion. Not realizing that there was a charge, I must have made an 'in app' purchase of the VPN thinking at the time that the function was simply an optional feature.

Assuming that that is the case, how do I go about getting out of the purchase or, at the very least, being certain Symantec isn't regarding this as an automatic renewal as is their bent?

Mark

Kudos0

Re: iOS VPN--Included or additonal cost?

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Your second image shows the information that can be a little confusing. It notes that NMS uses an "on device VPN". This is not a traditional VPN that you install to hide your IP address. This on device VPN is just a way that Norton uses to access iOS features required to provide the Web Protection feature. 

So you did not purchase anything 'in app', and you have nothing to cancel. The only auto renewal item you need to look at is the subscription you used to activate your copy of NMS.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: iOS VPN--Included or additonal cost?

Then I'm uncertain what significant value Norton's in app 'VPN' provides the customer.

Absent a customer spending the time and having the inclination to dig in, I personally find it reasonably offensive that Symantec chose to use the term 'VPN' (which has become very specific in general parlance to mean one's IP is hidden) in reference to Norton's very limited ability as obtuse in the least and 'marketing offensive', if not sleazy, in the most. Alas, this behavior has unfortunately become the norm for what was once the principled DOS product I initially purchased from Peter Norton.

Kudos0

Re: iOS VPN--Included or additonal cost?

Then I'm uncertain what significant value Norton's in app 'VPN' provides the customer.

It is an "on device VPN", not an in app VPN. As I noted above, it is just a way for Norton to access iOS functions to provide the Web Protection feature. When enabled, you will see the iOS 'VPN' icon in the notification area at the top of the screen. With Apple severely locking down the iOS system for security reasons, this was the only way Norton was able to gain access to the API's it required. 

No where is there any mention in the NMS for iOS information that mentions a VPN. So there is nothing misleading here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: iOS VPN--Included or additonal cost?

I went back and re-read, on the app, the NMS on app VPN associated comments. You're correct, it's not misleading. I was guilty of reading into the statements what I thought the VPN meant (not being mindful of the actual words).

Thanks for setting me straight on this.

FWIW, it was easy for me to make the jump to 'misleading...' given the two incredibly annoying company marketing efforts. First, making the yearly renewal automatic option more obvious than manual renewal and then charging full retail instead of at or slightly below market price. I understand their 'why', Symantec has a lot of company, but I still don't care for the approach. Second, ignoring the customer's click on 'no thanks' to the persistent reminders to turn on their browser extension.

Kudos0

Re: iOS VPN--Included or additonal cost?

When I first got access to the new NMS for iOS, I too was concerned about the use of 'VPN' and the VPN icon coming up in the notification area. I passed on my concerns to my Norton contacts. That is when it was explained to me the reasoning for what we are seeing.

This does not make it any easier to explain, as most users, myself included, know nothing about the underlying iOS workings.I'm not sure how it could be worded differently in the app to make it clearer.

Anyway, glad I could help explain it to one more user.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.