After installing Norton family on my sons device, Facetime will not work
Is there a setting I need to change to make this work?
FaceTime works fine, with Norton Family setup on an iPhone, without any special settings. In case Time Supervision is enabled for the child's device, during curfew, FaceTime and other custom apps will not be visible on the device and will re-appear post the curfew. After the app re-appears, making audio and video calls on FaceTime should work seamlessly.
Could you please check if you are unable to access FaceTime because of Time Supervision or even without it.
Thanks and Regards,
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 5 users online.