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Kudos0

iphone 5S

Just installed NMS and ID Safe on my iPhone 5S, but when I use the ID safe, it just turns itself back off. When I press it again, it says it 'unexpectedly quit' Anyone seen this ?

Replies

Kudos0

Re: iphone 5S

I just downloaded Identity Safe from the App Store and it keeps crashing as soon as I try to sign in.

Looks like the App is broken.

Kudos0

Re: iphone 5S

An update for the app is in the works. If you have IOS 8, that seems to be the problem.

Keep an eye on the App Store for the update to appear.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: iphone 5S

My iPad just updated the IOS verson of Norton Identity Safe to version  3.3.24. The change notes show IOS 8 compatibility and other bug fixes.

Update your app from the App Store and see if things work correctly now.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: iphone 5S

Sadly no. It's version 3.3.24 that keeps crashing on me.
Kudos0

Re: iphone 5S

Do you also have NMS on your phone? Make sure that has been updated also. New version number for that is 3.9

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: iphone 5S

Sadly no. It's version 3.3.24 that keeps crashing on me.

Looks like the App is broken.

reviewmyweb

Kudos0

Re: iphone 5S

It seems I jumped the gun on the ID Safe  update. Sorry 

This post from Symantec employee Srevenky notes it is coming soon.  https://community.norton.com/en/comment/6184961#comment-6184961

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: iphone 5S

ok got it. thanks for you post.

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