Solved.
Kudos0

Iphone Parent's App Keeps asking me to Add a Child

Posted: 14-Sep-2021 | 3:53PM · 3 Replies ·

A few month ago, the iOS app started asking me to create a new child whenever I log in instead of showing me the names of my kids. I created a child named test. It still didn't show me the dashboard. Just the option to create a child. So I created test again and it said the child already existed. This is very different from how it used to work where it would actually let me view and monitor my childrens' activity and flag any requests to add a site to a whitelist. 

I verified that I can see my children and monitor them, whitelist things, etc from the actual website on both my iphone and my desktop. 

Is anyone else having these issues? What gives?

File Attachment: 
Image icon unnamed.png
Labels: Norton Family, iOS, Child Profile
Accepted Solution
Kudos0

Re: Iphone Parent's App Keeps asking me to Add a Child

Posted: 14-Sep-2021 | 6:48PM · Permalink

I couldn’t tell which version it was but there were no updates available. So I deleted the app and reinstalled it. Seems to work fine now!
View Accepted Solution in Context

Replies

Kudos0

Re: Iphone Parent's App Keeps asking me to Add a Child

Posted: 14-Sep-2021 | 5:01PM · Permalink

I just tried with my iOS app and things appear to work. I logged out and back in again as well.

What version of the iOS app do you have? I am running version 1.5.0

Accepted Solution
Kudos0

Re: Iphone Parent's App Keeps asking me to Add a Child

Posted: 14-Sep-2021 | 6:48PM · Permalink

I couldn’t tell which version it was but there were no updates available. So I deleted the app and reinstalled it. Seems to work fine now!
Kudos0

Re: Iphone Parent's App Keeps asking me to Add a Child

Posted: 15-Sep-2021 | 4:12AM · Permalink

Sorry I should have described how to get the version #.

Glad to see it is working properly now. It's possible it was an old version or something about how you were logged in.

Please let us know if you run into any other issues.

This thread is closed from further comment. Please visit the forum to start a new thread.