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Kudos0

Issue: Failure Restoring to Targeted Folder on Remote Drive

Although the help desk spent several hours trying to resolve the issue and we thought we were successful, I have been unable to restore files to a Targeted Folder on a remote drive.

A report of my efforts including screen shots follows: (unfortunately the screen shots did not copy from either the Word or PDF document)

Case 25623407
After working for 2 hours Deepak Varjani was able to restore some files to a target Folder on a remote Drive
On Jan 14 from 10:30 p.m. to 12:30 a.m. Deepak Varjani worked on Case:25623407 in response to my difficulties in restoring files frorm my Norton Cloud Backup to a target folder on my external drive.
He tried updating software, changing security settings on the G: drive to which I wanted to restore my backuped files, with no success.
He was able to restore a file to my Desktop.
He then changed the Letter ID of the external drive from G: to S: and tried to restore a file to the folder now appearing on the S: drive. Again without success.
By chance he cleaned out the subfolders in the target folder before trying to restore a file to the target folder. This time successfully.
He was successful restoring a second file from the same backupped folder to the Target folder but when he tried backing up a 3rd file from a different backupped folder the restore failed.
He was successful in restoring the 3rd file after he cleaned out the Target folder.
He changed the Letter ID of the external drive back to G: and I tested the restore process and was successful in restoring 2 files to a Target Folder after cleaning out the sub folders from the Target folder.

I was able to restore different versions of those 2 files to the Target folder but was surprised that I was not given a prompt querying whether I wanted to over-write the originally restored files.
On checking the Target folder directory we found that the originally selected files were still there in a sub- sub folder
and the second pair of files were in another sub-sub folder which had been created been created under the Target folder.
I was unconvinced by Deepak’s explanation of the behavior of the restore program (no prompt and second sub folder chain) but we were both tired and we ended the link pleasantly.
TEST 1 (NEXT MORNING: Jan 15)
I was unsuccessful repeating the restoring of the files I had successfully restored the previous night
Although the extended subfolder chain was created.

Test 2
I was unable to restore a single large file to a previously used but cleaned out Target Folder
I tried to restore the Mailbox 0109.pab file from default data set to G:/Restore3contactFiles after cleaning out that folder and using the search function to find the Mailbox file
Note size of File
After running the restore process I got the warning that some files had not been restored and then the screen below showed that the selected file had not been restored
A hierarchy of folders was setup under the G:/Restore3contactFiles folder but no file was inserted

Test 3
I was unable to restore a smaller file to the previously used Target Folder
I tried again without cleaning out the G:/Restore3Contact files folder but added a pdf file:
Again I got the warning message
Neither file had been restored
The House subfolder has been added but the pdf file was not.

Test 4
I was unable to restore the smaller file to the previously used but cleaned out Target Folder
I then cleaned out the G:/Restore3ContactFiles folder
I selected the pdf file only for Restoration:
Started the restore process
Again I got the warning
And the detail.
And the expanded directory of folders

Test 5
I was unable to restore the smaller file to a newly created Target Folder
I setup a new folder G:/Restore1PDFFIle
Selected the same PDF file
Started the restore process and again the file was not reatored
Although the directory hierarchy was setup

Test 6
I was unable to restore the smaller file to a newly created Target Folder after closing and reopening Norton 360 Premier and re-selecting the Restore Source
Closed down Norton and reopened it to Restore Files
Selected DefaultSet
Added folder to G: and selected it as location
Selected pdf file for restore
Started Restore:
Ran Process and again received warning.
And Detail
And expanded directory
Note: I did not reboot the computer
CONCLUSION: Norton 360 Premier has been taking my money and giving false Sense of security for several years

File Attachment: 
Labels: Restore

Replies

Kudos0

Re: Issue: Failure Restoring to Targeted Folder on Remote Drive

He was able to restore a file to my Desktop.

Was the file he restored one of the files you are trying to restore?

See if you can restore the files that are failing to your C drive.

Note: I did not reboot the computer

How long since you have restarted? Sometimes you need to do this to straighten out Windows and other programs.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Issue: Failure Restoring to Targeted Folder on Remote Drive

Although I did not reboot the computer before the above 5 test failures, I subsequently did repeatedly attempt to restore the file which had been successfully restored the night before, after restarting Norton 360 and Restarting the computer. The restore failed again both times.

Kudos0

Re: Issue: Failure Restoring to Targeted Folder on Remote Drive

Did you try restoring to C drive instead of the G?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Issue: Failure Restoring to Targeted Folder on Remote Drive

You mention it being a remote drive and then you say external drive. You also never say where the backup files are located.

Where exactly is the backup location and is the external drive plugged directly into the computer or accessed some other way?

Dave

Kudos0

Re: Issue: Failure Restoring to Targeted Folder on Remote Drive

Thank you for the suggestion.

I could restore a few files to the C: drive but I don’t have enough space to restore all the files which I have backed up. Hence my selection of the Target folder on an external drive

Kudos0

Re: Issue: Failure Restoring to Targeted Folder on Remote Drive

Sorry for the confusion. I am trying to restore to an external drive connected to my desktop via a USB connection.

The drive is also shared through the Ethernet network with my laptop computer so from that perspective I think of it as a remote drive.

I haven’t yet tried doing any restoring from the laptop.

The desktop is running Windows XP and the laptop Windows 7.

This afternoon I had partial success restoring some files to the target folder on the external drive after I changed the properties of that folder to give full control to “everyone”. Previously control had only been given to my ID on the Desktop which is the ID I was using when initiating the restore; by default everyone had read only access

I was able to restore 7,000+ of the 8,000+ selected “Financial” files to the Target Folder setup with control for everyone.

Tomorrow, I will pursue the impact of changing the properties of the target Folder on the restore process.

Thank you for your interest.

Kudos0

Re: Issue: Failure Restoring to Targeted Folder on Remote Drive

i tried restarting but that didn't help

Kudos0

Re: Issue: Failure Restoring to Targeted Folder on Remote Drive

I was successful in restoring files to a Target Folder on an External drive by:

1) providing full control access to Everyone

2) Using Attribute Changer App to ensure Read Only, Hidden, Archive, System, Compress and Index Attributes were not checked at both the Folder and File Properties 

Questions:

1 Is there a better way to provide Norton 360 access to the Target Folder on the External/ Remote drive than by providing Access to Everyone?

2 Why doesn’t Norton 360 correct the file and folder properties to which it has access when restoring those files?

Please see uploaded files containing test reports with screen shots for more detail

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