• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos3 Stats

Issue with posts not appearing without logout/login

Hello everyone,

We're focused on fixing the issue of posts that do not show up until after you've logged out and back in.

Can you help us out by letting us know which of the following is the best description of what some of you are experiencing?

  1. "My original post is not displaying -- at all -- after I press the 'save' button on the submission form."
  2. "My reply/comment is not displaying -- at all -- after I press the 'save' button on the submission form"
  3. "My posts are displaying (and my comments are displaying in the conversation threads) but they don't appear in the list of posts on the forum list pages.

For clarification, here's what I'm calling a thread: https://community.norton.com/forums/state-forums
And here's what I'm calling a forum list page: https://community.norton.com/forums/forum-feedback

Thanks for helping us better understand this issue.

Kevin

Replies

Kudos0

Re: Issue with posts not appearing without logout/login

For me it's # 2 as I Reply to a lot more Thread's than I start.
I seldom look whether  "appear in the list of posts on the forum list pages".
I Reply > Save > No Reply renders > Logout > Login > Check Reply and move on to the next Email Notification.
After I jump this hurtle if I Edit ~ sometimes I have to jump through the hurtle again.
A lot of scrolling ~ The reason I have to do all the scrolling is... I just can't walk away without checking if the Reply posted and I have to check if any posted links work properly. 
Thanks
EDIT:  I had to Logout Login on this Reply twice because I did an Edit.  The original Reply required a Logout Login and then an Edit required a Logout Login to see the edited changes.
EDIT: EDIT:  Make that thrice and so one and so on

Kudos0

Re: Issue with posts not appearing without logout/login

Kevin,

I'm experiencing 1 & 2 in that there can be a delay of 5 - 10 minutes when the message has not appeared after SAVE but eventually do appear and an inverse version of 3 in that my reply appears as the Last message on the message listing for the Forum under the Thread subject but does not appear if I go to the thread ....

I never log out ..... unless as was happening at one time I could not stay logged in!

Please see a couple of "Weirder" messages of mine just now in A51 about which I've emailed Tony since I'm not alone.....

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

A twist ~ even though I received this....
20-Nov-2014 | 6:33PM: huwyngr commented on Issue with posts not appearing without logout/login
When I opened Thread huwyngr post was not visible....page refresh did not help.
Logout Login and there she be... 

EDIT:  another reason for all my scrolling is that Save sometimes jumps the Thread to the OP as it just did

Kudos0

Re: Issue with posts not appearing without logout/login

In my case it is part of #2 and also #3.

Choice #2: Sometimes when I post a comment/reply, it is immediately displayed in the thread. However, at other times it can take up to 10 CTRL-F5 key presses before my reply shows up. After 10 CTRL-F5 tries, my next step is to log out and back in .... however, for the past several days, I have not had to go that far (i.e., my reply appears before I get to 10 CTRL-F5 attempts). Note that sometimes, after my reply appears and I leave the thread, and then quickly return (less than a minute after leaving the thread), I find that my reply is again not being displayed and more CTRL-F5 attempts are needed.

Choice #3: While I usually do not look for this case ... just tonight after replying to a thread (and seeing my reply displayed in the thread), I looked in the list of posts and my ID was not shown as the latest reply. Multiple CTRL-F5s did not make my ID show up as the latest reply ... I did not try logging out and in to see if that made a difference.

Perhaps this issue has something to do with the server cluster that a customer's session is assigned to at login? Some clusters may get information replicated faster than others?

EDIT: After saving the above reply, it was not displayed in this thread. After hitting CTRL-F5 ten times, the reply still was not displayed. I then logged out (but not back in) .... and found that the reply was visible in this thread!

Kudos0

Re: Issue with posts not appearing without logout/login

Hi Kevin and all,
In the past I had these problems on the PC. Since I had to travel a lot in past months, I was using mobile to access the community.
I havent experienced this issue in mobile untill yesterday.
The issue happened while I was browsing through french forum not the english forum.
Going through the home page of French forum, I saw a post listed on the NIS / NAV board section of home page with no comments . I clicked on the link and saw that there was one reply count listed near to 'permalink' but there was no reply!
I didnt take a note of the url, so couldnt report it here.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Issue with posts not appearing without logout/login

Kevin,

For me it's not just posts that don't show up unless I log out and back in.  I've had emails advising me I've received PM's and checking my Inbox shows nothing until I log out and back in.  I've refreshed the page several times and still not seen my messages.

As per your 1, 2 and 3, for me it's a bit of 2 and 3, but sometimes my post will show up but not often.  Most of the time I need to log out and in again to see them.

Thanks,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Issue with posts not appearing without logout/login

Thanks for the great feedback guys.

It sounds, to me, like maybe some sort of caching has gone wrong.

I'll pass this info to our developers.

Kevin

Kudos0

Re: Issue with posts not appearing without logout/login

Would each of you mind reporting what browser and version you are using?

Since some users are seeing this and others are not, it may be related to some browser-specific code that we need to tune.

Thanks again,
Kevin

Kudos0

Re: Issue with posts not appearing without logout/login

Firefox 33.1.1

Kudos0

Re: Issue with posts not appearing without logout/login

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

FF on lappie.
UC browser / opera on mobile.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Issue with posts not appearing without logout/login

Firefox 33.1.1 mostly.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Issue with posts not appearing without logout/login

Thanks all.

I appreciate the additional information.

I'll keep you posted with our testing and progress.
Kevin

Kudos0

Re: Issue with posts not appearing without logout/login

I'm using Firefox 33.1

I also had the same problem with Chrome Version 39.0.2171.65 m

Kudos0

Re: Issue with posts not appearing without logout/login

Hi, Kevin. Also happening using IE 10, on my system.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Issue with posts not appearing without logout/login

Kevin:

I'll keep you posted with our testing and progress.

Kevin,

Problem still persists .... I just edited a post, and after clicking Save ... being automatically scrolled to the OP (see this post), and scrolling to the bottom of the thread .... I found that not only was my post (just edited) not displayed, but several other post just prior to my post were also missing.

I tried CTRL-5 ten times and missing posts were not displayed.

I logged out (but not back in) and all missing posts were displayed.

It's been a week since you said you would keep us customers posted with status on this problem .... can we have some new status please? Are your engineers able to reproduce this problem?

Kudos0

Re: Issue with posts not appearing without logout/login

geek47 & Kevin

Pretty much Me Too except I don't log out and in again partly not to tempt the hounds at the gates who might not let me in again after all my earlier problems with this.

I can find randomly, so far as I can tell, that I will compose and "Save" a reply (Perhaps changing this button to [Post ] would fix the problem? >g>) and my post appears/does not appear immediately // does not appear but is listed as the last post in Message Listings even when it does not appear // if it appears immediately and I go to edit it and then "Save" it more times than not it does not appear immediately in the edited form although the version prior to editing is visible.

I can't give any data on the delay when there is one but it can certainly exceed several minutes -- it's almost as if the edited version had to find a moderator to approve it! The coming back and finding that I am shown as the last poster in a message listing but the message is not there when I go to the thread (and yes I do CTRL + F5 several times) can be as long as overnight .....

Hugh
Kudos2 Stats

Re: Issue with posts not appearing without logout/login

geek47 and huwyngr,

Thanks for the additional information.

Here's where we are today: We've been working on some code changes to our caching scheme that may help. Our focus on the caching changes has been performance related but we are thinking they may solve the issue you are seeing. We hope to have this new caching code tested and pushed to the production servers later today.

Since the reported issue has been difficult for us to reproduce, we're also working on some other code that will watch for a "save" event followed by a missing comment. When these conditions are met, the code will write some environment info to a log file that our developers can use to learn more about this issue.

I'll let you know when the updated caching code has been pushed to the servers so we can resume testing.

Thanks again for your patience.
Kevin

Kudos0

Re: Issue with posts not appearing without logout/login

Breath is bated ....

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

FWIW I just wrote and saved "Breath is bated" as a reply ..... and it is; it has not appeared yet ....

Just reopened the thread on a new tab and it was not there after CTRL + F5

And it's still not there at original post time + 3 minutes on system clock ....

I'll try breathing ....

=====

That did it. I did not log out but I closed the browser and then used the email advisory on your post to reopen and both posts were visible so I can edit this.

Now does the edit appear immediately or ...... only if I close and reopen the browser?

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

This is so crazy and I think ties in with my comment about entries showing in Message List as last post but not visible in the thread view ...

I just edited that second post of mine and posted the edited version  and when the thread reopened "passively" -- ie without me doing anything -- neither my original nor my second nor the second edited post were visible. They had disappeared.

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

But if I close the browser and reopen it -- not logging out and back in -- all three come up ......

====

and this time this latest unedited post came up immediately and I'm editing it.

=====

And it came up with all preceding ones without close/open ...

Did you just make the fix? My time is Eastern.

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

Sorry huwyngr.

We've not pushed any new code to production today.

Kevin

Kudos0

Re: Issue with posts not appearing without logout/login

Kevin:

Sorry huwyngr.

We've not pushed any new code to production today.

Kevin

Just wondered with the last running OK.

You can see from the timing intervals how long, at least, it can take a post to appear. 

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

Problem still occurring.

I just posted twice in the State of the Forums thread ...

Post at 6:06 pm (mountain time) rendered immediately.

Post at 6:21 pm (mountain time) did not render .... required a logout in order to see the post.

Kudos0

Re: Issue with posts not appearing without logout/login

We pushed some updated caching code to the production servers this morning.

Although this code was not added to solve the specific problem being discussed in this thread -- it is related -- and it may help with the issue.

We are continuing to work on the code that detects when this issue occurs and triggers logging that should give our developers more context.

Thanks again for your continued patience.
Kevin

Kudos1 Stats

Re: Issue with posts not appearing without logout/login

Well here's my first post today I'll keep it short and press the Save button at 1:28 Eastern

====

It appeared "immediately" ie just thinking time.

Now editing and I'll post the edit at 1:30 ..... wait for it .....

====

Well that appeared equally quickly ..... so let's see what happens with other replies.

Thanks to all the team -- the Law of Unintended Consequences worked in our favor this time ? <g> 1:31

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

That's encouraging news Hugh.

Thanks for testing.

I'll wait until a few more users are able to verify before we stop working on the logging/troubleshooting code.

Kevin

Kudos0

Re: Issue with posts not appearing without logout/login

Alas I just replied to https://community.norton.com/en/forums/line-renewal at 1:48 and it is still not there at 1:51 and it's not in Message Listing.

As soon as I've posted this I'll go out of Forums and back and check again and if necessary log out and in.

It looks as if closing the Forum tab (not logging out) and opening the Forum again does bring the reply into view even when a forced refresh does not ....

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

Just tried several posts in the "sandbox" thread.

Mostly good news.

Almost all of the posts were immediately visible.

A few were not visible until I pressed CTRL-F5 (only required one press).

EDIT: this post was immediately visible :)

Kudos0

Re: Issue with posts not appearing without logout/login

I've posted two new threads in Tech Outpost and I have refreshed several times, still the posts will not show.  It looks like I will need to log out..... and in.

Edit :  This post initially showed in this thread but when I navigated away and came back this post also did not show.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Issue with posts not appearing without logout/login

I only use IE11 and none of the issues mentioned on this tread has ever happened to me.
I'm just wondering if I am the only lucky

Sandro
Kudos0

Re: Issue with posts not appearing without logout/login

Sandro_cm:

I only use IE11 and none of the issues mentioned on this tread has ever happened to me.
I'm just wondering if I am the only lucky

Don't ask questions  ~~ Just enjoy

Kudos0

Re: Issue with posts not appearing without logout/login

bjm_:
Sandro_cm:

I only use IE11 and none of the issues mentioned on this tread has ever happened to me.
I'm just wondering if I am the only lucky

Don't ask questions  ~~ Just enjoy

I will, I'm just sorry for you 

Sandro
Kudos0

Re: Issue with posts not appearing without logout/login

I use IE11 and suffer ..... you should too -- it's a requirement. One for All and All for One -- oh they dropped One didn't they?

Seriously -- could you check your compatibility setting and see if it is ON or OFF for Norton.com ... mine is the default OFF.

Hugh
Kudos0

Re: Issue with posts not appearing without logout/login

OFF Hugh, Always and I do not suffer, is quite fast and safer.

Sandro
Kudos0

Re: Issue with posts not appearing without logout/login

Ok, as of the last few days every post I save, appears immediately. Ftr, I'm still using IE 10.

It just seems to work better with this platform, than IE 11 did.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Issue with posts not appearing without logout/login

NO JOY.

Tried posting in Sandbox and post did not appear.

Tried reloading page - no post

Tried Ctl F5 - no post

Went to Account and Subscriptions and it had auto added Sandbox.

Went back to Sandbox - no post.

Log out/ Log in and my post showed up.

Jim

Kudos0

Re: Issue with posts not appearing without logout/login

Hey Kevin and / or Tony,

Has this been fixed or am I just lucky?  My last few posts have shown up without having to jump through hoops.

Yay!!!!!!!

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Issue with posts not appearing without logout/login

Krusty13:

Hey Kevin and / or Tony,

Has this been fixed or am I just lucky?  My last few posts have shown up without having to jump through hoops.

Yay!!!!!!!

Hi Krusty13

Try this: log off from the Norton Community forums, close your browser and the re-open your browser to see if you see your most recent post in the Norton Community forums.

In my experience, Windows Vista/IE9, the Norton Community forums are typically a spam-filled mess until I log in to the forum. Once I've logged in, the forum boards are nice and clean. I can author a post and see it instantly. The moment I log out, however, I find my post unavailable to logged out users and the forum board I posted on reverts to a spam-filled mess that has no idea that I recently made a post that should have forced the 'no user logged on' cache on that foroum board to refresh and show my post to those users requesting it (while instantly dropping all of the spam posts associated with that particular forum board).

Please let me know whether or not you are seeing this behaviour as well.

Thanks

Kudos0

Re: Issue with posts not appearing without logout/login

Krusty13: I wonder if the change we made yesterday to the JavaScript (to fix the image upload issue) may have solved the problem?

I would like to hear from other users to see if the issue of posts not appearing still exists.

Kevin

Kudos0

Re: Issue with posts not appearing without logout/login

elsewhere:
Hi Krusty13

Try this: log off from the Norton Community forums, close your browser and the re-open your browser to see if you see your most recent post in the Norton Community forums.

In my experience, Windows Vista/IE9, the Norton Community forums are typically a spam-filled mess until I log in to the forum. Once I've logged in, the forum boards are nice and clean. I can author a post and see it instantly. The moment I log out, however, I find my post unavailable to logged out users and the forum board I posted on reverts to a spam-filled mess that has no idea that I recently made a post that should have forced the 'no user logged on' cache on that foroum board to refresh and show my post to those users requesting it (while instantly dropping all of the spam posts associated with that particular forum board).

Please let me know whether or not you are seeing this behaviour as well.

Thanks

Hi Elsewhere,

Yes I see and older 'image' of the forums before I log in.  It's been like that since the move to the new platform.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Issue with posts not appearing without logout/login

Kevin:

Krusty13: I wonder if the change we made yesterday to the JavaScript (to fix the image upload issue) may have solved the problem?

I would like to hear from other users to see if the issue of posts not appearing still exists.

Kevin

Kevin,

I'm still seeing my posts without having to log out and back in.  This is with Firefox.  I haven't tried with IE 11 but I'll check with that browser too later.

Cheers,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Issue with posts not appearing without logout/login

I just posted in Sandbox and my post appeared right away. I went to another thread and then came back and it was still there. I then did an edit and repeated the process and it worked also.

Jim

Kudos0

Re: Issue with posts not appearing without logout/login

So far it's looking good. I also notice that when I post my screen stays at my post instead of moving to the first post in thread. 

Jim

Kudos0

Re: Issue with posts not appearing without logout/login

I am using FF34 and all is well.

Jim

Kudos0

Re: Issue with posts not appearing without logout/login

So far today .... all of my posts have been displayed immediately.

Kudos2 Stats

Re: Issue with posts not appearing without logout/login

Yes I see and older 'image' of the forums before I log in.  It's been like that since the move to the new platform.

Unauthenticated users see pages that are served up from our CDN servers that are spread around the world to give global users fast access to the information you folks post.  The CDN servers purge pages from their caches regularly. If you do see a page (as an unauthenticated user) that appears to be extraordinarily stale, please feel free to call it to our attention.

Authenticated users see pages that are served from our origin servers. Since those pages are coming directly from the database, they should be current.

Kudos0

Re: Issue with posts not appearing without logout/login

Kevin,

I've gotta say, after the last couple of months having to log out, then log in again, it is a pleasure browsing around the Norton Community now. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos2 Stats

Re: Issue with posts not appearing without logout/login

Thats great news!

I'm soooooo glad we got this one taken care of.

It must have been a huge inconvenience.

Thanks for all the testing help.

This thread is closed from further comment. Please visit the forum to start a new thread.