Kudos0

Issues with .json creation for Crome/Firefox regarding Onedrive

I'm seeing a lot of issues regarding .json creation for Chrome/Firefox browsers, saying that the .json file does not appear on the desktop after running the extraction program provided in the import instructions. After reviewing and experimenting, I've found a likely issue and solution if you use Onedrive with your computer.

Onedrive automatically saves your desktop icons and files as part of its backup process via 'cloning' to the cloud. This causes Norton's program to create the .json file to get confused as to where it should send the file. The file gets sent to the wrong directory without a clear destination and essentially vanishes into the digital ether.

After researching, the solution I discovered was the need to create a 'Desktop' folder in the user folder located in the C Drive of the computer. You should locate your user folder with your name or the user name you chose during the windows setup process in the folder labeled 'User'. Once created, download the .json file creator program to generate the file. Look in the new folder, and it should be there. Only download and run the .exe after creating the Desktop folder in the user folder so the program will find it. Doing so before will make the program lock on to the Onedrive directory.

Replies

Kudos0

Re: Issues with .json creation for Crome/Firefox regarding Onedrive

I don't need to see this crap. How many times did I have a chat with Norton morons to tell them please unsubscribe me from all this shit?

Kudos0

Re: Issues with .json creation for Crome/Firefox regarding Onedrive

dadybear1234:

I don't need to see this crap. How many times did I have a chat with Norton morons to tell them please unsubscribe me from all this shit?

Maybe, you're Subscribed to Norton Password Manager Forum. 
Please try Unsubscribe: this Forum
 Please check your Norton Community -> Account -> Subscriptions
Please try Unsubscribe 
for example:

Please check your Norton Community -> Account -> Profile -> Edit -> Notifications preference

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