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Kudos1 Stats

Iyogi biting the hand that feeds it.

  Iyogi is doing technical support for Norton, and to me , especially having the current version of 360, and their (Iyogi) support dock showing me over 3500 problems (Clean install) and Norton 360 showing ZERO problems, looks to me like a case of the dog biting the hand that feeds it. As can be seen in the attachment. Remembering now that the PC in the following attachment is running Windows 8 Developer's Preview. Microsoft also went over a screenshot I took of the problem details, and came up with what I had thought FALSE/POSITIVES. Personality being a phone/internet support agent, and if Norton/Symantec goes bankrupt due to them

using a 3rd party support instead of support at home, they BROUGHT it on to them self. Old TV commerical we had back in the 1970s BUY AMERICAN! Works in this senario too USE AMERICAN SUPPORT PERSONEL!! Think YOU are saving a penny Norton? Ha! Iyogi is ALSO trying to sell YOUR customers a support package with them. Here is something harilious for everyone here on the message board Iyogi's tech guy I was talking with "Rahul" told me that if I wanted real protection. I should completely drop Norton's product and buy a subscription to Iyogi's support dock.

Replies

Kudos2 Stats

Re: Iyogi biting the hand that feeds it.

Hi, MikeHolli,

Norton does not outsource its technical support at all, so it sounds like you may have stumbled across an impostor site. We have been seeing quite a few reports here of folks who received an e-mail or a phone call claiming to be from Norton, or who did a web search for Norton support and arrived at a site that "looked"  very official and maybe even claimed to be a Norton subcontractor--and ended up having some idiot try to sell them a bill of goods like this clown tried to sell you.

Good on ya for knowing better--and for posting about it here, even if you mistook it for an actual (if crooked) Norton support outfit. Forewarned is forearmed!

P.S. Try not to let your bigotry show so much, though. Some of our best real Norton employees who work these forums (and some of our best Gurus) aren't Americans, and you may find yourself depending on them some day. Others of us are serving or former U.S. military personnel...and you're not impressing us any either....

Kudos1 Stats

Re: Iyogi biting the hand that feeds it.

DistEd2, QUITE strange, seeing as how I called in on the telephone to Nortons, and was transferred thru the cue to support,

and asked to type in what the tech support ref had ask me too thru Internet Explorer, which placed me on Iyogi's site whereas

then the tech support agent on the phone then took control of my PC . I had asked this agent as to why I was there, and why Iyogi was doing technical support for Norton, he stated to myself that Iyogi was hired as a 3rd party support company for

Norton, and while on with that agent, I gathered some information too like the originating IP Address it showed as the following

173.222.96.191, and then with that IP address I did a whois inquiry, and that showed up as san.norton.com.edgekey.net. The next website I found myself at had the ipaddress of 68.142.122.254 which is iyogi.vo.llnwd.net, which also was the source of the software they downloaded onto my computer. Iyogi is based in India, not the USA.

Kudos0

Re: Iyogi biting the hand that feeds it.

Strange indeed--but again, Norton does not outsource their tech support. They have lots of support techs based in India (like Subash) but like him, they're Symantec employees. And they're good.

Note that that first IP you turned up  ended in ".edgekey.net"; real norton addresses will end in either ".norton.com" or ".symantec.com". But the bad guys will often try to spoof the real thing by putting those farther up the domain chain.

Obviously, once you're talking to an impostor, he's going to tell you what he wants you to hear. "Oh, yes, Norton paying me to do this for you; now please give access to your machine...!"

How did you get the phone number you called? If it came in an e-mail, or off a website not ending in one of the two above forms, that was how the scammer slipped in to the process. If you got it directly off a Norton package or a website ending in one of the two forms I mentioned, then you might check your next telephone statement when it comes in to see if you transposed a couple numbers or mistyped one; sophisticated scammers will often buy up such phone numbers and just skim off the poor souls whose fingers stagger a bit while they're "doing the walking" LOL

Kudos0

Re: Iyogi biting the hand that feeds it.

Norton's phone number is easy, just go to ATT's site, then telephone number lookup, and then  dial it...LoL

NOW I seriously doubt that ATT would have the wrong phone listing seeing as how they ARE the telephone

company that SUPPLIES phone numbers, and 800 numbers to business US-Wide. And NO, I did not miss dial

I verify the numbers I call before I press the connect button to invoke dialing. Tell you WHAT I will do. Go ahead and email

me at [removed], and I'll reply back to you with a screen shot that I snagged from that technician. THEN guaranteed

your own eyes wouldn't lie to you. 

Mike

[edit: Please do not post email addreses per the Participation Guidelines and Terms of Service.]

Kudos0

Re: Iyogi biting the hand that feeds it.

Mike,

That is actually something that I imagine the Symantec folks would like to see, so they can help track these scammers down. We do not use live e-mail addresses on the forums, but if you'd send the screenshot to me in a Private Message (click on my username, and then on the link you'll see for "Send this user a private message"), I'll pass it along.

[Edit: BTW, AT&T lost their US monopoly on supplying the phone numbers a quarter century ago, when they spun off all the "Baby Bells" to get rid of responsibility for all the old outdated copper infrastructure, and persuade the Federal regulators to let them into satellite-based stuff.]

Kudos0

Re: Iyogi biting the hand that feeds it.

hahahahahhahaha  DANG!! So your saying Ma Bell can't be my Ma anymore?  <g>

Kudos0

Re: Iyogi biting the hand that feeds it.

ROTFL!! It was a really smooth move, businesswise of course: everybody looked at it as Uncle getting tough and busting up this big monopoly...but the result was they got to unload a whole herd of "white elephants" and reinvent themselves as one of the first real modern telecommunications companies.

Kudos0

Re: Iyogi biting the hand that feeds it.

Actually it was for their benefit. THEY really didn't lose anything by the breakup (Except myself when I wouldn't move)

all these other phone companies openned up WITH ATT still owning the rights too ALL the telephone poles in the United States,

and leasing them out to these spring up companies. Also at this date, ATT is recollecting up, by buying up these old spring ups

They  got back Ameritech territory, and all the PacBell terroritories, and quite a few others..REMEBER even Microsoft went thru

losing their monoply, BUT we can say bye bye to IBM's OS2, and the Apple O/S, and EVEN Linux is dying out....shhhhhhh It helped when Microsoft bought ALL the rights to Redhat. BUT you didn't hear that from me. <g>

Kudos0

Re: Iyogi biting the hand that feeds it.

Yeaahh, that's actually the point I was making too, although you provided some additional examples that I wasn't aware of. They knew what they were doing.

I'd dispute you in Linux--but I might give that to you in the Desktop environment. I think Linux is going Mobile...as are the users. Mobile is already the leading way to access the Web in the US...and a few early adopters like me have already adopted a mobile device (tablet) as our primary computing environment. Operating system? Android (Linux). Red Hat might not have been big enough to fend off Microsoft...but Google is!

Anyhow, we should probably draw this thread to a close, as it have veered waaaaayyyy of course at this point, and the Mods might have to move us to the Forum Clubhouse for a virtual beer!

Kudos0

Re: Iyogi biting the hand that feeds it.

You can't dispute me, all you have to do is download Windows 8 Developers Edition, to prove it.

NOW you have an edition of Windows that work on your cell phone, your tablet, your laptop, and your desktop.

NOW you have it ALL....EXCEPT Windows Solitaire. LoL

Kudos0

Re: Iyogi biting the hand that feeds it.

Hi Buddy, looks like you were right all along about the mobile market, seeing as how the next version of the

Windows Operating System Windows 8 is building on that market as I type this, the tile interface is pretty neat

as well. I hope you allow this youtube link. YOU'LL love it http://www.youtube.com/watch?v=KIy3TR74Xag

I know it's nothing to do with Norton360 but it is harilious, and from the messages we had I have a feeling you will like it.

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