This forum thread needs a solution.
JS.Malscript!g1
I ran a full scan. Threats are detected. However, I cannot remove the malaware namely JS.Malscript!g1. Please help.
File Attachment:
Replies
Re: JS.Malscript!g1
Posted: 20-Jan-2023 | 3:47AM · Permalink
What have you tried?
Did you try Recommended Action "Get Help" -> "Go".
Where does "Go" take you?
Can you Export Results & paste here.
Can you click on blue JS.Malscript!g1 (in your snip) to see if you can find detection location.
Contact Norton Support ask for VPP team > Support will work with you to diagnose and remove malware. What is Norton Virus Protection Promise?.
Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/
peterweb Guru
Mobile Master
Norton Fighter25
Reg: 17-Apr-2008
Posts: 38,781
Solutions: 2,486
Kudos: 6,777
Re: JS.Malscript!g1
Posted: 20-Jan-2023 | 6:13AM · Permalink
Did you restart your computer after the detections? Sometimes malware need a restart to fully remove the infection. Be sure you are using the Restart command. Not Shutdown and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.
Re: JS.Malscript!g1
Posted: 20-Jan-2023 | 9:29AM · Permalink
Most important is WHERE this file is being detected. What directory? For instance...
https://community.broadcom.com/symantecenterprise/communities/community-...
SA
MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
This thread is closed from further comment. Please visit the forum to start a new thread.