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Kudos0

Just Signed up Yesterday and Can't use the Site

Hello-  

I installed Norton Family on my son's Android tablet and two Windows 10 PCs .  

I also have the app installed on my Android phone for my monitoring.

I tried to login to the site tonight from my Win10 Pro machine and every time I enter my email and password, the web page just resets and I am prompted to enter my ID and password again.  I have tired Chrome, Firefox and Edge.  Same problem all browsers.

If I right click the desktop icon and select Edit Accounts, I am prompted with a login request.  After I enter my information I am told Norton Family was unable to retrieve my list accounts.   What a disastrous first impression.  HELP! 

Replies

Kudos0

Re: Just Signed up Yesterday and Can't use the Site

My internet access is fine...I am using it to create this message!

Kudos0

Re: Just Signed up Yesterday and Can't use the Site

Hi @kevharper,

Welcome to the Norton Community!

This could be due to the Norton Family Server outage that was happening. Could you please try again to login and let me know if it works?

Sorry for the inconvenience caused.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Just Signed up Yesterday and Can't use the Site

It is working now.  They need a broadcast message or something to avoid confusion!

Kudos1 Stats

Re: Just Signed up Yesterday and Can't use the Site

Kudos0

Re: Just Signed up Yesterday and Can't use the Site

All, Norton Family services are showing up again. Please try logging in.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00

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