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Just a thought....
I came on here a couple of days ago with a problem with my online backup - and a bit of an attitude, after not getting anything solved by another area of support.
What I found here was a friendly, courteous, and helpful tech that addressed my issue in a very rapid manner. Yes, it's frustrating when software we pay for doesn't work like it should; but having an attitude was the wrong way for me to address people that are here to help. I'll keep that in mind if I need help here again; and hope that anyone reading this will also take that into consideration.
My sincere apologies to the support people that I was a tad snippy with.