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Kudos0

Keep Getting errors when trying to restore video files on c drive

This morning I contacted a Rep and tried to get my files restored. She kept getting errors and couldn't

restore my files.  I had to reprogram my laptop and lost all my video files on my c drive yesterday.

Replies

Kudos0

Re: Keep Getting errors when trying to restore video files on c drive

Hello Freed,

Do you know what the errors the agent was getting when restoring. This will help me get to the bottom of your proble you are having.

Michael

Michael: Technical Account Manager NAM
Kudos0

Re: Keep Getting errors when trying to restore video files on c drive

No I didn't write them down is there any record of the session I had this morning ? I think her name was Pakeesh.

Kudos0

Re: Keep Getting errors when trying to restore video files on c drive

Hi Freed69,

I see earlier today you completed the form on www.norton.com/data. You should expect a call back within 24 hours to help resolve the issue. Let us know if you don't get that call.

Thanks.

Accepted Solution
Kudos0

Re: Keep Getting errors when trying to restore video files on c drive

I have helped this customer to restore his files he was looking for.

Michael South

Michael: Technical Account Manager NAM
Kudos0

Re: Keep Getting errors when trying to restore video files on c drive

I got my files back  Thx a lot 

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