Solved.
Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
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Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 30-Jan-2022 | 7:41AM · Edited: 30-Jan-2022 | 7:48AM · Permalink
@DaleB
Please post your message content again.
Your attached message.txt does not open, my side.
https://community.norton.com/en/system/files/node-file-attachments/norton%20antitrack%20error%20message.txt
Maybe, add text content with your next reply. Edit/Hide all personal information.
Maybe: post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0
Accepted Solution
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 19-Feb-2022 | 3:56PM · Permalink
I had this problem. Let me describe it to be clear. There was a circular icon on my browser bar with a small warning icon (a red exclamation mark in a triangle) in the lower right. When I clicked on it, it said, "You're Not Signed In To Your AntiTrack App. You must be signed in to the AntiTrack app for the browser extension to work." It provided a sign-in link, which brought up the application, which prompted me to enter my Norton credentials. I did, and the app successfully came up, but the icon on the browser did not clear and still gave the same error message. No matter how many times I tried logging in, it failed; sometimes it would ask for my password, sometimes not. I finally resolved the problem by restarting my browser, as recommended by a chatbot-supplied page for another error. (A reboot might also be in order, but I didn't have to do that.)
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 12-Mar-2022 | 3:41AM · Permalink
I have the same problem in Edge (and Chrome).
I restarted my browser, no change, anti-track still not working.
I rebooted my computer, restarted my browser, no change, anti-track still not working.
I have done this several times. Norton Anti-track still not working.
It was working on February. It's not working in March.
If there is no solution, please my I have a refund as I am not receiving the service for which I paid.
Thank you.
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 12-Mar-2022 | 6:38AM · Edited: 12-Mar-2022 | 7:33AM · Permalink
Contact Norton Support.
I had this problem.
In order, uninstall the Antitrack extensions from browsers, then uninstall the Antitrack app, then uninstall N360 with NRnR.exe, then reinstall your N360 from your Norton account, then download the Antitrack app, then download the extensions browsers.
In short, a new and clean reinstallation. Many are of the opinion that some of the latest Windows 10 or 11 updates are to blame.
And the extension for Firefox has been removed. It would currently be in maintenance, not available. Norton Support can install the removed module file for you if you ask, at your own risk...
Contactez le support de Norton.
J'ai eu ce problème.
Dans l'ordre, faut désinstaller les extensions Antitrack des navigateurs, puis désinstaller l'app Antitrack, puis désinstaller N360 avec NRnR.exe, puis réinstaller votre N360 à partir de votre compte Norton, puis télécharger l'app Antitrack, puis télécharger les extensions des navigateurs.
Bref une réinstallation nouvelle et propre. Plusieurs sont d'avis que certaines des dernières mises à jour de Windows 10 ou 11 seraient en cause.
Et l'extension pour Firefox a été retirée. Elle serait actuellement en maintenance, non disponible. Le support Norton peut vous installer le fichier du module retiré si vous le demandez, à vos risques...
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 12-Mar-2022 | 6:39AM · Permalink
I have the same problem, though restart does not help. Sometimes it helps to do the following in Chrome: Click on "Extensions" in the upper right corner. Click on the three dots next to the Norton Antitrack ext. in the list. Then stop and start the extension using slider in the upper part.
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 12-Mar-2022 | 7:09AM · Permalink
Thank you for your occasional workaround, however, if I have to intercede to make the programme work, then it is not working.
This appears to be a very common problem that Norton are doing nothing to obviate.
Norton, if you read these comments, please can I have a refund? Your product is not working.
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 12-Mar-2022 | 7:32AM · Edited: 12-Mar-2022 | 7:32AM · Permalink
THX1138.:Norton, if you read these comments, please can I have a refund?
Please Contact Norton Support regarding your subscription/refund.
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 12-Mar-2022 | 9:38AM · Permalink
I have the same problem and have tried Norton Support by telephone (UK number) 3 times and you get a 1st level support person in India. They can only uninstall antitrack and then reinstall it, which I can do myself. This works until my computer is shut down or restarted when the problem then reoccurs. If I always use 'sleep' instead of shut down it continues to work which is not ideal because the computer is not as secure.
I asked for 2nd level support twice and both times, again from India, I was promised a call back which failed to happen both times.
I cannot bear the thought of trying the telephone support again as it was so difficult to communicate each time.
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 12-Mar-2022 | 9:49AM · Permalink
I gave up. I used Firefox for many years but I have switched to Chrome. Mozilla no longer provides an extension for Norton Antitrack.
Re: Keep getting you're not signed into antitrack app. you must be signed in to the antitrack app for the browser extension to work Click link to sign in - nohting happens.
Posted: 19-Feb-2022 | 3:56PM · Permalink
I had this problem. Let me describe it to be clear. There was a circular icon on my browser bar with a small warning icon (a red exclamation mark in a triangle) in the lower right. When I clicked on it, it said, "You're Not Signed In To Your AntiTrack App. You must be signed in to the AntiTrack app for the browser extension to work." It provided a sign-in link, which brought up the application, which prompted me to enter my Norton credentials. I did, and the app successfully came up, but the icon on the browser did not clear and still gave the same error message. No matter how many times I tried logging in, it failed; sometimes it would ask for my password, sometimes not. I finally resolved the problem by restarting my browser, as recommended by a chatbot-supplied page for another error. (A reboot might also be in order, but I didn't have to do that.)