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Kudos0

Keep receiving quarantine messages for threat Heur.advML.B

I keep receiving threat messages every day for Heur.advML.B.  They are always tmp files in the windows folder.  I have ran multiple other software scans and don't get the same problem.  Has anyone else ran into this issue or have any clue as to how to proceed or if it is a threat?  There are usually about 8-10 every day.

Filename: tmp0000c876
Threat name: Heur.AdvML.B

Full Path: c:\windows\temp\26f13440-78f2-4488-8fad-bce94d7a404c\tmp00000226\tmp0000c876

____________________________

____________________________


On computers as of
10/19/2016 at 1:28:58 PM

Last Used
10/19/2016 at 1:30:58 PM

Startup Item
No

Launched
No

Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.


____________________________


tmp0000c876 Threat name: Heur.AdvML.B
Locate


Very Few Users
Fewer than 5 users in the Norton Community have used this file.

Very New
This file was released less than 1 week  ago.

High
This file risk is high.


____________________________


Source: External Media

Source File:
tmp0000c876

____________________________

File Actions

File: c:\windows\temp\26f13440-78f2-4488-8fad-bce94d7a404c\tmp00000226\ tmp0000c876 Removed
____________________________


File Thumbprint - SHA:
d5e0b3480e14fa219575e421f72b34502c3da1b75ce8d8fed22c8826b017f506
File Thumbprint - MD5:
Not available

Replies

Kudos0

Re: Keep receiving quarantine messages for threat Heur.advML.B

Hi,

Try restoring that item from Quarantine, and contact Norton Support for further study. Meantime, please make sure you're using the latest build of your Norton product.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Keep receiving quarantine messages for threat Heur.advML.B

Have you restarted your computer? A restart is often needed to complete any malware removal. If you use Win 10, be sure you are restarting, not shutting down.  If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Keep receiving quarantine messages for threat Heur.advML.B

I have restarted my computer several times.  I think I might have resolved this issue though.  It is possible it was false negatives from another program I had installed.   I have not had any notice of this in several days, since uninstalling that program.

Kudos0

Re: Keep receiving quarantine messages for threat Heur.advML.B

What was the software you deleted? Where did you download it from?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Keep receiving quarantine messages for threat Heur.advML.B

I had ad-aware installed with all of the real time protections turned off.  Downloaded directly from Lavasoft.  I use it as a secondary scan, been running it for years like this.  I have not received the quarantine message in three days now, was getting them every day.  I guess I will wait and see if they come back.

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