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Lack of MMS support and Norton's refusal to do something about this...
After a year of paying and waiting, I am canceling my subscription and removing the apps from our phones.
Fact: Kids do not SMS one-on-one. As a parent I see that 90% of teen communication is in group chats. Multi-person text messaging is MMS, not SMS. Norton Family does not support MMS. I have seen threads going back a year or two back with requests to support it. The only reply is "Thank you and we'll forward your request". If it's impossible to support MMS due to Android/iOS limitations - then say so. Do not lead your customers along while you drain wallets. If there is a way to implement MMS support, then do your market research, listen to your customers and add MMS support.
Given the lack for MMS monitoring in the app, and lack or informative replies from the company, it's absolutely clear that Norton Family product managers have no kids (out of touch with reality), have no idea how to do their job, and do not care about what the paying user base needs.
Shame on your Norton! Everyone who reads this, and needs MMS support, cancel your subscriptions. Stop paying their salaries.