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Kudos0

Lack of Norton WiFi Privacy Information

I find the general lack of information/user guide frustrating.

Some examples:

1. Does it support Ipv6? If so, what protection, if any, does it use against DNS leaks?

2. What security protocol or protocols does it use, and are they selectable?

3. Is it IPSEC-compliant?

4. Will it work with the firewall in NIS 2014 and/or other firewalls, including 3rd-party ones?

5. Has it been certified by a recognized organization, such as the ICSA?

6. Can ad-blocking and/or cookie interception be turned off - if yes, only globally or for specific sites? (There are still a few sites I need to use that require ad-blocking to be turned off or cookies to be enabled to access the site.)

7. Can it be configured to automatically turn off for secure sites that won't connect if you are trying to connect using a VPN? If not, how easy is it to turn off and back on?

8. Will there be a user guide/manual available?

Replies

Kudos0

Re: Lack of Norton WiFi Privacy Information

Also, does it have an automatic kill switch?

Accepted Solution
Kudos0

Re: Lack of Norton WiFi Privacy Information

Sorry I cannot help with the more technical details, and I cannot find any manual for the product. The Help menu from the product takes you to the Norton Wifi Privacy, NWP, FAQ page.  Between that information and the information on the Norton web site, that is about all you can find at this time.

I'll answer what I can.

SantaFeBill:

I find the general lack of information/user guide frustrating.

Some examples:

1. Does it support Ipv6? If so, what protection, if any, does it use against DNS leaks?

2. What security protocol or protocols does it use, and are they selectable?

3. Is it IPSEC-compliant?

4. Will it work with the firewall in NIS 2014 and/or other firewalls, including 3rd-party ones?

Yes. NWP works with all firewalls.

5. Has it been certified by a recognized organization, such as the ICSA?

6. Can ad-blocking and/or cookie interception be turned off - if yes, only globally or for specific sites? (There are still a few sites I need to use that require ad-blocking to be turned off or cookies to be enabled to access the site.)

The Ad Tracking can be turned off with a setting on the NWP window. It is a global setting. But you can turn it off independent of the VPN, so you will still have the protection of the VPN. When done with that site, you can turn on the Ad Tracker blocking again.

7. Can it be configured to automatically turn off for secure sites that won't connect if you are trying to connect using a VPN? If not, how easy is it to turn off and back on?

It cannot be set to automatically turn off. To turn of the VPN feature, you just click on the NWP icon in the System Tray and click on the button at the bottom right of the screen. That will turn off the VPN features. 

8. Will there be a user guide/manual available?

Only Norton can answer that.

Also, does it have an automatic kill switch?

If you are referring to a switch to disconnect all network/internet activity, no. Not sure that would be a feature of a VPN product. More likely to find that in some AV/firewall products. Although not currently in Norton. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lack of Norton WiFi Privacy Information

Thanks, 'peterweb'. I suspect unless and until Norton gives more info, yours is the most complete answer possible.

"Also, does it have an automatic kill switch?

If you are referring to a switch to disconnect all network/internet activity, no. Not sure that would be a feature of a VPN product."

Yes, that's exactly what a 'kill switch' does, and many VPNs implement that feature. The idea is that, if the VPN goes down, then you're back to sending everything publicly, which it's assumed you don't want to do, since you're using a VPN in the first place. So the switch drops your Internet connection so your data isn't exposed.

Kudos0

Re: Lack of Norton WiFi Privacy Information

About the kill switch.  A couple of users here have reported losing internet while NWP could not connect to a VPN server. Restarting the computer would fix the issue. I just thought it was a Windows thing, where you have to restart every once in a while to straighten things out.  Maybe there is a kill switch, but it is not documented anywhere.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lack of Norton WiFi Privacy Information

My own testing seems to show it does not support ipv6. At least O cannot reach the ipv6 sites I tried testing with while it was on.
Kudos0

Re: Lack of Norton WiFi Privacy Information

I don't know why I keep on buying disappointments from Norton, maybe they have me bluffed. 

I have WiFi Privacy installed and it tells me nothing, it tells me it's running but does not show me anything.

All it gives me is a Shortcut, a shortcut to nowhere, I have downloaded 3 times, last 2 times it told me it is already running.

Running what a "short cut". 

If you can't give me decent solution how do I get my money back, I haven't time for this nonsense. 

Windows 10 is the operating system.

thanks

Kudos0

Re: Lack of Norton WiFi Privacy Information

grahamLeott

What do you want Norton Wifi Privacy, NWP, to tell you? It runs in the background by encrypting your data that is sent to the internet. It then sends that encrypted data through the NWP servers, so any web site you visit thinks you are in the location of where the NWP server is located.

There is no ongoing information presented anywhere. 

If you want to see what virtual location is being used by NWP, click on the NWP icon in your system tray. If you cannot see it, look at the hidden icons by clicking on the little up arrow to the left of the system tray. You can then drag that icon to the main system tray.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lack of Norton WiFi Privacy Information

What do I want it to tell me??

I want it to tell me I am getting what I paid for.

I already know what a VPS is, I had used similar often when travelling and working overseas.

The VPS I used was full of Information about the product and the support was very helpful which was virtually never required because transparency was there with information available.

The only problem was that it slowed down the speed at times but that was trade off. 

I have already found the Icons, I have already found the file location, I already have clicked on them and they do nothing.

As far as I'm concerned with this product if you can't show me a bit more transparency/info it is a sham.

Do you really think you can say to me "it's ok trust us we don't have show anymore than this" ?

Do you really think I can go off travelling and trust your product on the strength of no information this product?

Arrogant attitude

Fix it up and test it instead of relying on people who buy it to find your problems.

Kudos0

Re: Lack of Norton WiFi Privacy Information

Not sure if this helps you, but if you click on the Settings icon at the top right of the NWP screen, you will see a Help link. That will take you to the NWP FAQ page here.  

And if you want to see the features of NWP, from the FAQ page click the I want to know the features of Norton Wifi Privacy

I have already found the Icons, I have already found the file location, I already have clicked on them and they do nothing.

What icons are you clicking that do nothing?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lack of Norton WiFi Privacy Information

You will find the icons in the attachment, this icons open zero.

File Attachment: 
Kudos0

Re: Lack of Norton WiFi Privacy Information

I take it the icon on the left is a shortcut you have created there. All that shortcut will do is start up NWP if it is not already running. By default, NWP is set to start and connect when you log into your Windows user account. If you change that, that is the only time you would need to use your shortcut.

When NWP is not running, there is no icon in the system tray. When you say clicking on your shortcut does nothing, if you look at the system tray when you click the shortcut, you will see the icon appear in the system tray. This does not bring up the NWP window. So the shortcut icon is doing what it is supposed to.

Once NWP is running, clicking on the icon in the system tray brings up the NWP window where you can turn it on or off, or change virtual locations and other settings.



Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lack of Norton WiFi Privacy Information

so when I click on the icon and a window doesn't come up it means it is not working, which is exactly the case.

Kudos0

Re: Lack of Norton WiFi Privacy Information

Which icon are you clicking on?  The shortcut you created on the task bar, or the icon in the system tray?

It is only the icon in the system tray that will bring up the NWP window. 

Things happen. Export/Backup your Norton Password Manager data.

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