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Kudos0

Laptop Slow Down

Got a brand new HP Pavilion dv6 Notebook PC this past January running Windows 7 Service Pack 1.  Used the pre-loaded Norton trialware and the laptop was running fine.  After the trial period ended I purchased and downloaded NIS 2011.  Now it runs almost at dial-up speed.  I use a calble internet connection.  Processor is an AMD Turion II P540 Dual-Core 2.4 Ghz, 4 GB of RAM, 64-bit OS.  I've scanned for virused, changed start menu items, and checked everything else I could think of.  There is, and has never been another anti-virus progam on this computer.  I mainly use Firefox 4.0.  I just tried using IE 8 and it seemed to work fine.  Help!

Replies

Kudos0

Re: Laptop Slow Down

Got a brand new HP Pavilion dv6 Notebook PC this past January running Windows 7 Service Pack 1.  Used the pre-loaded Norton trialware and the laptop was running fine.  After the trial period ended I purchased and downloaded NIS 2011.  Now it runs almost at dial-up speed.  I use a calble internet connection.  Processor is an AMD Turion II P540 Dual-Core 2.4 Ghz, 4 GB of RAM, 64-bit OS.  I've scanned for virused, changed start menu items, and checked everything else I could think of.  There is, and has never been another anti-virus progam on this computer.  I mainly use Firefox 4.0.  I just tried using IE 8 and it seemed to work fine.  Help!

Kudos0

Re: Laptop Slow Down

Was the preloaded trialware the same Norton as you bought -- ie both NIS 2011?

<< After the trial period ended I purchased and downloaded NIS 2011. >>

You bought a copy from the Norton online Store,

downloaded software,

installed it on top of the trial version

and then activated it using the KEY that came via email from Norton?

Could you please confirm that those are the steps.

It would not in fact have been necessary to install -- you could just have entered the KEY that came by email but it need not have done any harm.

Unless someone has a better idea I think I would be inclined to clean up the system completely by running the Norton Removal Tool after you have run the normal Windows Uninstall since this will completely clean out all elements of Norton more thoroughly than the simple Windows uninstall.

This link: Symantec Norton Removal Tool. will direct you to the current Symantec Norton Removal Tool. Note that it will remove all Norton applications if you have any others, not just one that you select so let us know if you have any other Norton product installed.

Also make sure you have a record of the activation KEY that came when you bought the download. It is in your MyNortonAccount on line if you managed to create that.

And then download and install the one piece file for Norton Internet Security 2011

New NIS 2011:

Click on this link -- NIS 2011This will download a single file of around 90MB which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!

Click on this link -- NIS 2011 Netbook Edition if you want the Netbook Edition of NIS 2011 -- the KEYs are not interchangeable between the two versions of NIS.

Since you have Windows 7 I suggest that you start the installation of the downloaded file saved to where you can find it again by Right Mouse Clicking on it and selecting Run as Administrator since I find this tends to avoid problems.

Please confirm the answers to those questions at the beginning and query anything you are not clear about. And do let us know how it goes.

Hugh
Kudos0

Re: Laptop Slow Down

Pretty sure trialware was NIS 2011.  Not sure if I installed it over the trial version.  I was under the assumption that the trial version would be wiped out with the new download and installation.

You mentioned the "normal Windows uninstall."  I assume that is going through Start -> All Programs -> Norton Internet Security -> Uninstall?

Jody L. Durbin

Kudos0

Re: Laptop Slow Down

You are correct that the normal Norton install routine first removes any preceding (Norton) application so it should not have caused a problem to install on top.

Could you please answer those questions -- 4 one liners -- at the beginning of my message so we understand what route you took to install the replacement version.

Norton has two kinds of installation procedures -- one invollves a Download Manager routine that that downloads and installs as it goes along and the other -- which I pointed you to -- involves downloading and saving a single file and then when download is complete running that file to install the product.

I believe the second route is the safer and I recommend it combined with the Run as Administrator I mentioned.

Yes Normal Windows Uninstall is as you indcate and uses the script written and supplied by, in this case, Norton.

Hugh

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