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Kudos0

Late curfew email

Just received (8.06am) an email notification that my son's time allowance had been reached. He swore blind he'd only used his phone for 30 minutes. He was right. Norton family shows 0.5hrs used. He completed his allocated hours for that day at 5pm yesterday. With this and Norton's perpetual failure to deal with the safe mode issue, and the car-insurance style punishment at renewal of loyal customers (charging 3 times more than new customers)...I don't see myself renewing.

Replies

Kudos0

Re: Late curfew email

Hi @Matt Gowen,

    We would like to have more information to investigate this issue and hence we have sent you a private message. Can you kindly share the requested details?

Thanks and regards,
Norton Family team

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