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Kudos0

Latest update freezes Windows 7 OS

Hello,

My PC running on Windows 7 has been freezed tonight. After the hard reboot, I've found Norton installation screen with something "Your product is already installed".

Then I've removed Norton IS and used Norton removal tool to clean the PC. Also manually removed all files/folders of Norton.

Then I've re-installed Norton Security twice and each time the last step of LiveUpdate freezes my OS. I made the photo of this stage.

I believe there's some bug in the last update. 

Replies

Kudos0

Re: Latest update freezes Windows 7 OS

How long did you wait before hard reset when waiting for the LiveUpdate to complete. Sometimes it can take quite some time for some background cleanup to complete before you get the OK button. Even though there is 'Complete' beside the Process Update, there are still things going on in the background. We have asked many times in the past for some kind of progress bar, or to wait until all processing is finished to show Complete.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Latest update freezes Windows 7 OS

Actually even the mouse pointer is freezed. So it looks like a completely freezing.

Kudos0

Re: Latest update freezes Windows 7 OS

But how long did you wait before the hard reset?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Latest update freezes Windows 7 OS

Do you by any chance have Malwarebytes installed?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Latest update freezes Windows 7 OS

Just tried to re-install again. 100% the same thing - completely freeze after 22 of 22 LiveUpdate updates installed. Waited 10 minutes before the hard-reset.

Also then tried to start Norton service from 'Services' - "Windows could not start... bla-bla... error code -1"

On the event viewer/logs: "The Norton Security service terminated with service-specific error %%-1."

Kudos0

Re: Latest update freezes Windows 7 OS

Are you using a fresh download when you reinstall Norton, or are you using an older installer you already have downloaded. The fresh download would be the best route to take. Try a fresh download from    www.norton.com/latestns   

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Latest update freezes Windows 7 OS

Sure I used the fresh downloaded installer each time.

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