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Kudos0

launchpage.org browser hacker

The browser hacker'highjacker "launchpage[dot]org" found it's way into Internet Explorer on my system and took control of it - every time you open the browser the start page is: launchpage[dot]org/?uid...etc.

There were only a couple of downloads that this insidious browser hacker/highjacker could have been hiding in, but Norton, worryingly, failed to detect it within them!

There are various ways of removing this "virus", outside of Norton, but before I found them, I did a system restore which solved the problem.

I haven't tried Norton Power Eraser, so don't know if this is effective in removing launchpage.org from an infected system, but would be interested to know if anyone else has had this specific problem and if they had to seek a remedy outside of Norton Security.

Replies

Kudos1 Stats

Re: launchpage.org browser hacker

It looks like you may have picked up a PUP, a Possibly Unwanted Program. While they are annoying, they do not cause damage to your system. Some people actually want the 'Features' offered by these programs. They are usually downloaded alongside a legitimate download when you do not uncheck the option for the additional download.

Norton products concentrate on malware that can damage your system, that is why some PUPs are not detected. 

The Norton Power Eraser may have found this as is is more aggressive than the main Norton Security products. But its aggressiveness can cause problems up to making your system unbootable if you do not understand what files it is trying to remove.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: launchpage.org browser hacker

Browser hijackers are very annoying but fortunately usually do not damage the system. Once they are removed, you are good to go. 

Kudos0

Re: launchpage.org browser hacker

This has recently occurred in my IE.  I tried a system restore to a date before the appearance of this malware but it did not remove it.  Anybody managed to get rid of it without using system restore.

Kudos0

Re: launchpage.org browser hacker

If you do not want to try Norton Power Eraser because if how aggressive it can be, I would suggest a second opinion scan using the FREE version of Malwarebytes. You can find it here http://www.malwarebytes.org/products/malwarebytes_free/

Be sure you do not accept the offer of the free trial of the Premium version.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: launchpage.org browser hacker

Launchpage.org has appeared on my pc recently. When logging onto internet explorer the Launchpage.org page opens rather than my preferred home page. Additionally at times other sites have popped up unsolicited such as weevah2.top. I run Nortons Security which failed to detect both let alone prevent. Have run Superantispy ware and Spybot wth no success. I checked managing adding but Launchpage.org is not listed, checked control Panel and program manager but could find no suspicious entries. Accessing the Internet via the launch.org home page seems to preferentially use Yahoo. Searching for information about this program seems bring up lots of adds for antivirus software but little information about how to remove. The program it self seems not too dangerous but I dislike being steered down a path chosen but someone unknown and worry that it will leed to exposure to greater risks. Norton's Power Eraser was totally ineffective.

Kudos0

Re: launchpage.org browser hacker

Chat with Official Norton Support  ask for VPP team > Support will work with you to diagnose and remove malware. What is Norton Virus Protection Promise

Note1: Enroll in Automatic Renewal before reaching out to Official Norton Support.
Norton requires user is enrolled in Automatic Renewal for VPP team to provide free malware remediation under Virus Protection Promise.  
Note2: User may enroll or cancel Automatic Renewal & remove payment info at anytime.

Update Norton account settings > https://support.norton.com/current/solutions/v52531049
 

Kudos0

Re: launchpage.org browser hacker

If you want for my advice and help, you can find the steps for browser hijacker removal below:


1. Check your browser for any add-ons or extensions you do not recognize and remove them.
2. Check your installed programs and see if there isn't anything suspicious that was installed lately (If there is, simply remove them).
3. Install any popular antivirus and do a quick scan (Majority of the providers do have free versions of their software). Or just use Windows Defender. It works really well in most cases.
4. Install and scan your PC with Malwarebytes and Hitman Pro to clean most adware.

Let me know if this helps!

Kudos1 Stats

Re: launchpage.org browser hacker

One clarification

3. Install any popular antivirus and do a quick scan (Majority of the providers do have free versions of their software). Or just use Windows Defender. It works really well in most cases.

Be sure you uninstall Norton before trying this step. Use the Norton Removal and Reinstall tool using the advanced options to remove only.   See    www.norton.com/nrt   And after you do the scan with the other software, be sure you use the removal utility for that software before reinstalling Norton.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: launchpage.org browser hacker

I haven't managed to disable or remove launchpage.org it seems so far to be benign in itself but is irritating also get pop ups some of which are unsavoury and one claiming my pc is infected, don't go into any of these, Nortons is not detecting any of this, I am getting activity from fake support sites which Nortons is detecting and blocking I don't know if these are related or a separate issue.  I down loaded the trial version of http://www.malwarebytes.org/products/malwarebytes_free/ from Petwebs entry above it actually picked up some malware and gave registry entries I shall copy them down and report any success.

DC

Kudos0

Re: launchpage.org browser hacker

Hello davidjohnc

Another alternative is for you to bring your computer to one of the Free malware Removal Sites. An Expert will work with you 1 on 1 to help you to clean up your computer safely. Please pick 1 site and stick with them until your computer is clean.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users who unfortunately has passed away. That site is still being run by a good expert who happens to be one of the other Gurus.  The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please come back and let us know how you made out.

Thanks.




 

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: launchpage.org browser hacker

Hmm, so conventional methods are not working out? Have you tried doing any of my steps to deal with the issue? You can find Malwarebytes, Hitman Pro, and Adwcleaner in their respective links. 

Kudos0

Re: launchpage.org browser hacker

Josh Ross:

Hmm, so conventional methods are not working out? Have you tried doing any of my steps to deal with the issue? You can find Malwarebytes, Hitman Pro, and Adwcleaner in their respective links. In addition, you could try investigating Launchpage removal here. Not too sure about the article, but it seems like it helped some people.

scary stuff

Kudos0

Re: launchpage.org browser hacker

SCARY D: I mean, it is just a couple of applications, scans, and steps to follow that are relatively simple, I am sure that everyone can do it. Otherwise -> Norton Support is your best option. Or get a local technician who most likely has no idea how to deal with this problem....

Kudos0

Re: launchpage.org browser hacker

it is just a couple of applications, scans, and steps to follow that are relatively simple, I am sure that everyone can do it.

what would Quads say

Kudos0

Re: launchpage.org browser hacker

....Wow, yeah I am removing that link, my bad!

Kudos0

Re: launchpage.org browser hacker

Hello

Quads, rest his Soul, wouldn't allow a user to use any of those Tools without direction or supervision from a Expert Malware Removal person. Quads wouldn't even allow the free version of Malwarebytes to be used by someone who had used it and would get angry at the person who recommended it.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11

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