• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Licence expired after 3 days? Can't download again from my account.

So 3 days ago (09.07.16) I bought Norton Security Standard (previously had a test version of Security Deluxe, which I deinstalled before) and downloaded it via the link given to me via E-Mail.

Today this Norton product showed me the message that it's license is expired and in my account management trying to download it again after deinstalling (wanted to simply re-install hoping that'd solve it) I got told that there is no license available.

Searching for a solution using the Support themes on the website I tried to deactivate my device for this Norton License (like you'd do with an old PC to install your product on a new PC) but I still get the message that no license is available altough I DO have a license until 10.07.2017 according to my account management which is not installed on any device.

Right now I am without any protection and can't get the program I paid for which kind of pisses me off. :/

Replies

Kudos1 Stats

Re: Licence expired after 3 days? Can't download again from my account.

Hi D-Cord,

Your best bet is to have a chat with customer support as they are the ones who take care of subscription issues.

Please use the following link and explain to them what your issue is:

www.norton.com/chat

Please let us know how you made out.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

This thread is closed from further comment. Please visit the forum to start a new thread.