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Licensed user not able to open android app under his password. HELP
I have 3 licensed users under my NIS account; one of them can't open his account through his newly downloaded Norton mobile app (Android); the prompt coming up is for my account password; not his. He has his own password to unlock all his saved website logins on his laptop, and has done so for a long time.
Since I am the account holder, we had to use my Norton account log in, but he should be able to access his Norton Vault through the app, just like I am on my Android.
Can someone tell us what to do so he can log into his own vault using his app?