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LifeLock Norton Hell
I received the new LifeLock customer agreement in my e-mail and didn't like part of it, so I tried to login to my LifeLock account to cancel. You cannot login, you are locked out, until you click "ACCEPT" to the agreement upon attempting to login. Calling the number in the LifeLock agreement to cancel the membership, 1-800-543-3562, sends you through voice repsonse hell before being able to talk to a live agent. After multiple, redundant security questions the agent cannot cancel since LifeLock was purchased through Norton, so she gave me a Norton number to call: 1-800-745-6034. Voice response hell again before an agent sent me back to LifeLock. Congratulations! You've reached the beginning of the loop! After an eternity of this nightmare to simply cancel a membership I finally reached Shiri Deep in a Norton chat window who was able to refund and cancel.
Amazing. Lifelock cannot cancel your membership if it was purchased through Norton and Norton sends you back to LifeLock if you call the Norton number to cancel. The lesson here is not to purchase any software that is partnering with Norton because both companies throw you back like a tennis ball to the other company. You guys are really screwing up. I have better things to do in life than to spend two hours cancelling a software subscription.