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Kudos0

Lifelock order could not be completed

Hi,

I'm trying to purchase LifeLock Standard but in the checkout I keep getting this error that my order could not be completed.

Could you please advice what to do?

Thanks in advance.

[Edit: Removed PII containing image to conform with the Participation Guidelines and Terms of Service]

Replies

Kudos0

Re: Lifelock order could not be completed

Could someone please advice what to do for this case?? It's been almost a week and I haven't received any response yet.

Kudos0

Re: Lifelock order could not be completed

Hello etejada. Please visit this Norton website for contact information. We cannot access accounts and related information here on the forums. The number listed in your attached photo appears to be fake as well. I wouldn't call it. 

https://lifelock.norton.com/about/contact

Edited: I have also escalated your issue to the Norton team for assistance.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Lifelock order could not be completed

@etejada The Norton team is saying that your credit card and/or other information and its authentication is failing, which is the most probable cause of the issue you are seeing. Retry with a different payment type and/or re-evaluate the card information you are entering. Also, have you contacted support at the link provided to have them assist? Just following up.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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