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Kudos0

Limited Logins

Hi All, As of yesterday Norton will only show me 5 of my 57 logins and I can not use the slide bar to scroll down to see them.  Any fixes?

Replies

Kudos0

Re: Limited Logins

Same problem started two days ago

Kudos0

Re: Limited Logins

What browser are you using?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Limited Logins

Windows 10 Home, ver 1703

Kudos0

Re: Limited Logins

Hi @frankbnc 7 @teampicks,

Thanks for reporting an issue in Norton Community Forums. Could you please provide Norton Identity Safe browser extension version and browser details? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Limited Logins

@Sunil_GA

I see this using IE and Chrome with the v1.0.5 extension. Win 10 CU, 64 bit.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Limited Logins

Explorer 11 Ver 11.608.15063.0     Update versions 11.0.46

Where do I find "Identity Safe browser extension version"?

Kudos0

Re: Limited Logins

Where do I find "Identity Safe browser extension version"?

In IE, click on the gear icon at the top right to access the settings. Click on Manage Add Ons. Then you will see the version numbers for Norton ID Safe.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Limited Logins

Ver: 2015.11.1.19

Name:                   Norton Identity Safety
Publisher:              Symantec Corporation
Type:                   Browser Helper Object
Architecture:           32-bit and 64-bit
Version:                2015.11.1.19
File date:              ‎Thursday, ‎August ‎24, ‎2017, ‏‎3:53 AM
Date last accessed:     ‎Today, ‎September ‎15, ‎2017, ‏‎8:35 PM
Class ID:               {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}
Use count:              13143
Block count:            10502
File:                   coIEPlg.dll
Folder:                 C:\Program Files (x86)\Norton 360\Engine\22.10.1.10
 

Kudos0

Re: Limited Logins

Hi @frankbnc & @teampicks,

Thanks for the details provided. Our team aware about this issue and working on it. Will update once we have more details on the fix. Could you please try below workaround steps and let us know if this work? 

1) with IE/Chrome open and vault signed in, click vault button
2) Click logins
3) Tap right-arrow on keyboard (NOTE: even if popup of login list appears to the left, still tap right-arrow to focus on the top login item in the list)
4) use page up/page down on keyboard to scroll the list

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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