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Kudos0

On Line BackUp Completed with Errors

I have Norton On Line BackUp setup for both of my Windows 8.1 computers, sort of.  For the longest time it has been saying "Backup Completed with Errors."  And then it indicates the number of files it couldn't backup.  I would happily try to fix this, but I have no clue what or where these files are.  Another thing is that Norton attempts to backup a folder for my laptop that I didn't instruct it to backup.  Naturally, I can't tell it to stop doing this because it is not in the list to delete.

What brought me here to the Forums was that I only recently set up Norton On Line BackUp for my new Windows 8.1 desktop computer and it is having the same problems that my laptop is having (that I described above).  Plus, the space usage indicate about 10% of the 50 GB that I am paying for when I know for a fact that I have ~20 GB of total data.

Can someone please help me with these program problems?  Thank you.

StLouisMan2

Replies

Kudos1 Stats

Re: On Line BackUp Completed with Errors

Hi StLouisMan2.

I do not use Norton Online Backup as such but I believe it works in much the same way as the backup in N360 and NSBU (but only backs up to the online servers).  Given that assumption I will try to help.

Have you looked at how the "What" part of the backup is defined?  If so are you happy with it?

Did you set this up or did you take the default settings?

When looking at the current backup set what answer do you get when you click on the "Preview" button?  This should give you the size that Norton thinks the backup set should be.  Does it say 5 GB or 20 GB?

If you can see details of a file that has not been backed up (e.g. the file name) have you tried a search of your hard drive to see where it resides?

Have you tried setting up a simple test backup set with only a few files to see if that works as you think it should.

I look forward to hearing back from you.

Mike
Kudos0

Re: On Line BackUp Completed with Errors

Hi AndMike,

Wow, thanks so much for looking at my Post; you asked all of the right questions!  I'm feeling better about this already!  First, let me tell you something that I really should have put in the original Post: The trouble started when I readdressed my major folders (Pictures, Documents, Music and Videos) to the OneDrive Cloud even though all of the data is right there in the Cloud and I can get it by clicking My Pictures, for example, on This PC.

Let me answer your questions.  I am happy with the "What" part of the BackUp.  

I didn't use default settings; I designated the folders manually.

I don't understand the "Preview" button, but when I ask it to calculate next back up, it says ~45 GB are free.

Below, I cut and pasted the "What" section from my newest computer so you can see it exactly >

  •   C:\Users\Gregory\OneDrive\Documents 518\*\* 
  •   C:\Users\Gregory\OneDrive\Music 518\*\* 
  •   C:\Users\Gregory\OneDrive\Pictures 518\*\* 
  •   C:\Users\Gregory\OneDrive\Videos 518\*\* 

I just stumbled across the problem: When I try to download a file, for example, all of the BackUped folders are empty!  All that the system did was to back the NAMES of all of the folders and subfolders and subsubfolders, etc.  It didn't back up any actual files!  How can I fix that?  If I look at C:\Users\Gregory\OneDrive\Videos 518\*\*, for example, doesn't that mean EVERYTHING in Videos 518?

What do I do?

Greg

Kudos0

Re: On Line BackUp Completed with Errors

Mike,

I put a lot of effort into a reply and they seem to be taking a long time to see whether it is in keeping with there rules.  It almost seems like a purposeful slow down.  The bottom line is that only my folders have been backed up.  There are zero files in them and I don't understand why. I did not use default conditions, but selected the folders myself.  It addressed them as C:\users\Gregory\OneDrive\documents 518\*\*, for example, but all of the folders in there are empty.  I thought *\* meant everything in documents 518.  Where did I go wrong?

Greg

Kudos0

Re: On Line BackUp Completed with Errors

Hi Greg.

Maybe you were trying to be too clever.  Norton products are intended to be simple to use.... 

If I want to back up my music folder then the folder include link I use is:

C:\Users\Mike\Music\

No asterisks and no extra \.  The line above should back up everything in "Music" and any sub folders to that unless I specify an exclusion separately.

Did that help?

Mike
Kudos0

Re: On Line BackUp Completed with Errors

Mike,

I will give that a try. However, I didn't choose the C:\users\etc.  The program wrote that itself when I selected the main folders.  By the way, I see the Forum master is still not posting the more detailed answer that I wrote.  I have to wonder what is up with that.  Why is it being held for review in the first place?

Greg

Kudos1 Stats

Re: On Line BackUp Completed with Errors

Hi Greg.

As you are relatively new to the forums then the automatic spam filters are probably still digesting your more lengthy responses.  They may appear later....  Once they get used to you things should come out quicker.

As for the selection, I just choose from a pick list selecting the folders that i wanted to include.  It may be different with Norton Online Backup or if you go for the select files option...  Why not try a test backup set with just a few files or a folder or two and see if you can get that to work as you would wish.  The less files you choose the quicker the test can be run to find out if things are working as you would hope.  When you are confident with the method then you can expand to encompass all the folders/files that you wish.

Mike
Kudos0

Re: On Line BackUp Completed with Errors

Hi Mike,

I have absolute freedom as to which files or folders I want backed up, but I have little to no freedom as to how I designate that file or folder.  I can only click on it.  I created a rule asking it to backup  My Documents last night and it failed to work.  So I erased all rules and choices and just asked it to back up a single folder in My Documents.  I'll report back.  Thank you.

Greg

Kudos0

Re: On Line BackUp Completed with Errors

Mike,

I can tell it to back up a single file in a subfolder in My Documents and it will follow through successfully.  If I ask it to just back up that subfolder, it fails.  In any case, it always says errors were involved.  For some reason, it backs up app data may because I left the Contacts option checked accidentally during these backup tests and it had trouble there that causes the errors.  But there you have it.  It just doesn't want to work as long as I have the main folders in the OneDrive Cloud.  Excellent ideas for tests, by the way.

Greg

Kudos0

Re: On Line BackUp Completed with Errors

Hello again Greg.

Norton does not like to back up anything other than data and if it sees anything it deems to be "encrypted" it will fail.  Such things can be program files and app data (possibly because it often remains open and is constantly changing).  So I have set up my backups to carefully avoid such things.

If I run a test with a small enough set then it allows me to trawl through the log at the end to see exactly what has failed. If I try that with a full backup my chances of finding the problem entry are close to zero.

On the "What" screen I have all the options on the right hand screen set to "Off" and select purely on the basis of folder selection.  When doing the folder selection I always start by excluding all of C: that means that nothing will inadvertently be included unless I specifically include it.  Then I carefully select the folders I want.  If anything fails I take out folders until the problem goes.  Then having identified the problem folder I can look into it to try and identify the problem file or files.

I do not know if the above will be of any help to you but hope that it might give you some clue that can help.

Mike
Kudos0

Re: On Line BackUp Completed with Errors

I don't see how it can possibly backup a cloud folder since those files do not reside on the system.

The "OneDrive" folder works like a network folder or a browser, it lets you "see" and access the files on the cloud but they are not local files.  When you click one they are downloaded to a temporarty location and opened, they do not reside in that folder, what you are seeing is more like shortcuts to the actual file.

I'm pretty sure you will find that Norton online backup only supports local files, or maybe properly mapped network drives. (not cloud based folders).

Also, although it may be unnecessary, your use of wildcards in incorrect.  I think you were looking for *.*

That would mean "any file name with any extention" (every file inside a folder).

\*\* would mean "a folder named * with a subfolder named *" That won't work because an asterisk is an invalid folder name and it also can't be used as a wildcard for a foldername because you can't use a wildcard for an entire foldername.

Dave

Kudos0

Re: On Line BackUp Completed with Errors

Hi Dave.

I may have misunderstood but I did not think that Greg was trying to back up OneDrive cloud based folders.  Rather that he was not worried about the ones that were on OneDrive.  If he is, then I agree with you, Norton is not designed to do that.

Mike
Kudos0

Re: On Line BackUp Completed with Errors

Then I may be mistaken.  I guess it depends if "OneDrive" is the cloud folder (I thought that was the case) or if "OneDrive" is a regular folder holing regular local files that are synced or backup up to OneDrive.

This statement makes me think of the former:

"The trouble started when I readdressed my major folders (Pictures, Documents, Music and Videos) to the OneDrive Cloud even though all of the data is right there in the Cloud and I can get it by clicking My Pictures, for example, on This PC."

Dave

Kudos0

Re: On Line BackUp Completed with Errors

Hi Dave.

I was probably wrong, but whatever, Greg will know what he meant and I agree with you that Norton only backs up local files.  

Mike
Kudos0

Re: On Line BackUp Completed with Errors

Hello Mike,

Yes, you and Dave have gotten to the root of the problem.  I am trying to back up cloud based folders; they are in the OneDrive Cloud.  I was not aware that Norton didn't work for those.  About the designation "\*\*", my recollection from math classes is that that is incorrect.  However, as I said above, that was what Norton chose to use and I couldn't edit it.  When, I clicked on a folder, it wrote out the "C:\Users\..." line and there was nothing I could do about it.  I tried to avoid that by not clicking on folders and creating "including Rules", but using *.* caused the program to tell me that the syntax was wrong and it would refuse to use the rule.  Anyway, that is neither here nor there since Norton does not suit my purposes any longer.  Have any suggestions about a program that I might use?  Do I even need to worry about encrypting and backing up since the info is in a cloud?  Thanks.

Greg

Kudos0

Re: On Line BackUp Completed with Errors

Hello Dave,

Yes, you and Mike have gotten to the root of the problem.  I am trying to back up cloud based folders; they are in the OneDrive Cloud.  I was not aware that Norton didn't work for those.  About the designation "\*\*", my recollection from math classes is that that is incorrect.  However, as I said above, that was what Norton chose to use and I couldn't edit it.  When, I clicked on a folder, it wrote out the "C:\Users\..." line and there was nothing I could do about it.  I tried to avoid that by not clicking on folders and creating "including Rules", but using *.* caused the program to tell me that the syntax was wrong and it would refuse to use the rule.  Anyway, that is neither here nor there since Norton does not suit my purposes any longer.  Have any suggestions about a program that I might use?  Do I even need to worry about encrypting and backing up since the info is in a cloud?  Thanks.

Greg

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